MindLink Desktop v3

Version 17.2


To launch and access MindLink Desktop V3 navigate to http(s)://yourserveraddress.com:9080 in your web browser. Please note your administrator may have configured a base path to this URL in which case /YourBasePath is appended to the URL.

MindLink Desktop is a secure web-based, real-time reach collaboration platform. It allows user access to MindLink from any device, either embedded within a portal or used as a group web chat client. Desktop is designed to improve business relationships, letting you stay up to date with events and conversations in all of your most important streams and providing faster response time.

This document is a user guide that details and explains the features of the application. With MindLink Desktop you can:

  • Log In to the Interface,
  • Add or remove contacts,
  • Join or remove, as well as view chat Rooms,
  • See user lists in chat Rooms
  • Send and receive messages, alerts, links, files, stories
  • Set your presence,
  • Manage settings.

Additional guides are available for Installation, Operations and Configuration, Technical Overview, Release Notes, and Quick Start of this product. 

The application can be accessed by most popular web browsers, including Microsoft Internet Explorer 8+, Microsoft Edge, Mozilla Firefox 2+, Safari 3+, Google Chrome 3+, and Opera 9+. If your browser is older than Firefox 3.5, Chrome 3, Safari 3 or Opera 9, and you have no browser plugin for WAV or MP3 files (e.g. QuickTime, Windows Media Player) then Adobe Flash (version 8+) will be used. If you don’t have Adobe Flash 8+ then there will be no sound notification.

Getting Started

Logging In


The login screen

To start the application, launch a browser and navigate to the designated URL.

A Login Screen will be presented

On the login screen, you will need to:

  • Enter your sign-in address (firstname.lastname@company.com) or
  • Enter your user name (domain_name\username).
  • Enter your password.
  • Click the ‘Login’ button.

You also have the options to

  • Remember Me : Remember your sign in details
  • Disable IM : Disable Instant Message capability
  • Presence : Change your Presence status before you log in

   You will be successfully log in on the page or an error message will pop up if the login is unsuccessful.

The application can be configured so that the sign-in address does not have to be entered. Only the username and password will be required.

The localization drop-down that appears when the locale link at the bottom of the left corner of the login window allows to change the language of the application.

Logging Out

To sign out:


The log Off screen When the sign out is successful, you will be returned to the login screen. Other users will see your presence as Offline, and you will be removed from the active users list in any chat Rooms you are in. A Login Screen will be presented.

If you do not explicitly use the ‘Sign Out’ button, the application may not automatically sign you out for a period of time, or save any changed preferences. In some cases, like shutting the computer down or entering ‘sleep’ mode whilst the application is running, the application will not be able to neither sign you out nor save your preferences.

Multiple Clients

It is possible to use the application simultaneously with other chat clients (other instances of the application on other machines, or other software on any machine) using the same user account. It is recommended, however, that you only use one application session per computer at any time, especially when using Internet Explorer.

When using multiple clients, updates to presence and messages sent on chat Rooms in one client will propagate to the other client. However, private conversations with users, updates to preferences, changes to the dock structure, and joining/leaving chat Rooms will not be shared between the separate instances.

To other users, it will appear as though you are only online using one client. Upon signing out, your status will only be set to offline if no other clients are connected. If you attempt to use the application simultaneously on one machine, using Internet Explorer, an alert box will pop up, and your instances will disconnect until only one is running. This is due to limitations with Internet Explorer.

Overview of the Interface


Expanding and collapsing the panes

Channel lists, User Lists and Livestream can be collapsed to allow the desired interface.


Collapsible Panels

clicking on the icons will hide or show the panel

  • Show Hide Rooms and Contacts
  • Show Hide Dynamic HashTags
  • Show Hide Room Members
  • Show Hide LiveStream

Paragraph layout

Paragraph mode has a layout option which compresses white space. It can be accessed by selecting the Configure Preferences Cog wheel in the top right hand corner.


Paragraph Mode Comparison

Consecutive lines of text use the full width of the window, or


Date time and user have fixed width.

Managing Contacts and Private Chat


Adding a Contact


Searching for a contact and adding them

Contacts are added by searching on the search field and pressing the + button

Removing a Contact


Removing a contact from the dock

Contacts can be removed by pressing the x button 

Temporary Contacts


Add a temporary contact

When you are part of a conversation with a user who is not on your contact list, the contact will appear temporarily in the dock having the + button next to every name

Managing Chat Rooms

The Chat Room Window

Chat room will always appear on the middle of the application.

The Chat Room Window

The Chat Room

Chat room will always appear on the middle of the application

Room content will be displayed real time scrolling upwards

Messages are time stamped for clarity and the layout can be altered to a desired view

Active Rooms Priority

Subscribed Rooms that have activity will automatically appear at the top of your room list on the left column of the interface. Rooms will be shown with an unread message count and clicking on the room will automatically remove it from the list and set focus to that room in the main window.


Active Rooms Show first

Chat Rooms with recent content will show at the top of the conversations list

These Rooms also show an unread message count.

Joining a Chat Room

You can search and add a chat room by searching for them on the search field above the room list. The search is real-time as you type and results are presented in the same column for Rooms available to join. Clicking on the room name will join the room.

Switching Between Joined Chat Rooms

Only one Room Chat Window may be displayed at any one time. The chat room whose window is showing is deemed the “active” room. To switch between chat Rooms, click on the chat room’s name in the dock. The name of the active chat room is highlighted in the dock. To return to the welcome page, click the root node at the top of the dock (labelled in the screenshots as ‘MindLink Desktop’).

Leaving a Chat Room

To leave a chat room click on the x button next to the name of the chatroom.

Hiding or Showing User List for Chat Rooms

Hiding the user list The user list can be hidden by clicking the arrow icon at the top right-hand side of it. The chat window will expand into the space previously occupied by the dock. To re-show the user list, click the arrow on the right of the screen.

Sending Messages

Sending messages to individual contacts and chat Rooms works largely the same, so both will be discussed in parallel here. For contacts, we have a notion of a “conversation” – we open a conversation with a contact we wish to talk to, and close it when we’re done. For chat Rooms we have joined, the analogy is irrelevant – the “conversation” is always open.

Opening a Conversation

Opening A Conversation With Contact

Opening conversation with a Contact or Room

You can search for a Contact or Room and click on them in the results, or

click on an existing contact or subscribed Room to open a conversation

When a user is mentioned within chat room content, clicking on their name will invoke a conversation with that contact immediately. This also applies to Room names that have been composed, clicking on the name of the Room will take you directly into the Room.


Clicking on a Mention

Start a conversation by clicking on a mentioned user's name

Clicking on a linked Room name will also take your there

Composing Messages

To send a message, click in the chat input box, type the message and then click the ‘Send’ button (or press ENTER). When sent, the message will disappear from the input box and be added to the bottom of the chat history panel. In chat Rooms, sent messages will appear greyed out, until the delivery of the message is confirmed.


Composing a Message

Compose a message into this panel to send

Files can also be dragged or content pasted into this panel

Multi-line messages can be sent. To include a new line, hold the SHIFT key while pressing ENTER. Alternatively, messages can be sent as stories

Sending Messages as Alerts

Alerts are messages that can be used to say something important, or attract attention. They will appear red in the chat history, and other users are more likely to be notified (depending on their notification settings).


Sending an Alert

Hitting this icon while composing the message will send the message as as Alert.

These messages appear in the content window highlighted to attention

Notifications for a room can be set to Alert Only

This icon will allow the ability to post a short link to an underlying URL. This means a message can be composed e.g. "Please Click Here " with the underlying link leading to a much longer URL.

Sending Files to a Chat Room

Selecting a file

Files can be inserted into a message using the file button. Clicking this button opens a file selector window from which a file can be selected.

Select a file and then click ‘Open’. A placeholder will be inserted into your message with the name of the file. This placeholder will be replaced with a link to the file when the message is sent.


Uploading a File

Hitting this icon will launch a dialogue box which lets you choose a file from your filesystem,

Only file types which are allowed by your platform will successfully upload

Maximum file sizes are limited by your platform, typically 10MB

File uploading is only available for chat Rooms, not for private conversations.

Using Copy and Paste

Contents of the clipboard, typically from a snipping tool or selecting an area with an application such as excel can be pasted directly into the Composing Message window of a chat room. This allows for fast upload of screenshots and data to a room without having to save the contents to a file and then upload by selecting it.

Drag and Drop

Drag and Drop of a file or image from the file system onto the Compose Message panel is supported.

Sending Images to a chat Room

Images posted to a conversation will automatically generate a thumbnail and display inline.


Inline Images when posting graphics

Posting a graphic file will display the image in the chat room

Large files are auto thumbnailed to maintain performance

Graphics are clickable to show detail in another window if desired

Story mode

Composing a story

Stories should be used for sending long messages, so that the flow of the main conversation is not interrupted. These are composed and read in their own popup windows, via a link in the main chat window. The window for composing a story can be opened by clicking the story icon (the page and pencil icon above the chat input box). Enter a subject and message content in the associated fields, then click ‘OK’ to send the message. The story content can be formatted in the same way as a standard message (emoticons, files, and links can be inserted), and stories can also be sent as alerts.


Posting a Story

Hitting this icon while composing the message will allow a multi line text post

This message will be posted into the room as a Story Post, when clicked it will

display the contents within a dialogue box

As with file uploads, stories can only be sent to chat Rooms. The button is not available for private conversations.


When a message is posted into a room, it will automatically become a Story post if it exceeds a maximum number of characters. This is to prevent large messages from taking focus of the main chat room and keep conversations readable.

Reading Stories in Chat Rooms

Stories appear in chat Rooms as links with a story icon next to them – the link text will be the story’s subject.

To view a story’s content, click the link in the chat history. A story window will appear displaying the story’s content (as well as the subject, sender, chat room and date). The sender and chat room appear as a link – clicking these will open a private conversation, or the chat room, respectively.


Reading a story in a channel

A Story post will show a Blue Note icon on the right of the post

clicking on this icon will display the contents of the story


What is LiveStream?

Livestream is a feature that allows you to monitor multiple Rooms or conversations in a single view. The rightmost column of the interface can be collapsed if not desired.

Any content that occurs within the subscribed and selected conversations will appear on a per-message basis with content including inline images. Clicking on a message will focus the interface onto the source of the message, from a room or an IM.

Adding a room to Livestream

Adding Channel To Livestream

Adding a room to LiveStream

Rooms to be monitored can be selected by pressing the cog icon,

this action will display a list of all currently subscribed Rooms available to select

Activity within all ticked Rooms and contacts will be shown in your LiveStream

Clicking on a Message will take you to the conversation

Removing a room from Livestream

To Remove a room from the LiveStream, simply untick the entry from the list of your subscribed Rooms.


Contents of a Chat Room can be searched for occurrences of a keyword or phrase. Content will be displayed in a popup modal dialogue box with per-message hyperlinking to the actual context of the message in history.


Search Contents of a channel

Results will be returned in a modal popup

Search options (coming soon)

Global Search (coming soon)


What are @Mentions

@Mentions are a way to highlight a message with a particular contact or to see if you have been mentioned in conversation.

Mention another user

When you begin composing a message and use @ followed by a user's name, a popup will show a list of all users who are members of the current room matching your entry. Selecting a user will @Mention them where their name will become a live ink, as well as sending a special message to that user notifying them of your message.


Creating a Mention

While composing a message, type @ followed by a user's name or

select the name from the list displayed of current members of the Room


When the message is posted the @Mention will become a link

Read @MyMentions

What Are @ My Mentions

Reading My Mentions

At the top of the Left column you will see @My Mentions

This will populate with messages when you are @Mentioned

in a conversation by another user.


What are Hashtags?

HashTags are a very fast way of filtering live content within a room of visible messages. Hashtag lists are generated dynamically. When they are created, a list appears at the top of every chat room.


Hashtags within a room

click on a hashtag within this list to filter the view

click on the Reset hashtag within this list to show all messages

Create a hashtag within a room

To Create a hashtag, enter the # symbol followed by a keyword as part of your message.

Filter conversation with a hashtag

clicking on a hashtag at the top of the room contents, or a hashtag within the room content window will immediately filter your conversation view. Responding in this view will auto tag your response so there is no need to type it in again.


Hashtags within a room

click on a hashtag within this list to filter the view

Responding in this view will auto tag your response

To Reset your filter view you can hit the RESET button at the beginning of the hashtag list.


How to set a bookmark for read messages

Bookmarks are a feature where you can set a bookmark in a channel that will store a placeholder in the Room so upon return you will have a visual reminder.


Activating Bookmarks

Once Bookmarning has been activated in Configuration settings

a bookmark icon will appear when hovering over a message.

When clicking on this icon a red bookmark line will appear withing the Room.


Unread Message Count


Unread Message Count

A Blue circle with an unread message count is displayed

A Red circle signifies that the unread messages contain an Alert message

Clicking on the count takes you to the conversation

Sound Notifications


Sound Notifications

Users can configure sound notifications to be notified audibly for incoming Mentions, LiveStream messages, Alerts, Instant Messages or All Messages.


This can be configured globally, or per Chat Room and/or Contact (notification options will vary) by clicking on the relevant notification (flag) icon.

Toast Notifications


Toast Notifications

Similar to configuring sound notifications, users can configure toast notifications (popup window containing message snippet and sender name) for Mentions, LiveStream messages, Alerts, Instant Messages or All New Messages.

Toast notifications can be configured either on a global level or for individual Chat Rooms and/or Contacts.

Invitations (coming soon)

When you are invited to join a new channel, an invitation message will appear which will allow you to subscribe to the channel as a member.


Setting Your Presence

Your own presence can be set using the presence selector, which is located towards the left of the account toolbar at the top of the browser window. Clicking on the selector will prompt a drop-down menu to appear, which can be used to select a new state. There is also a ‘Reset Status’ option, which will set your status back to available. You cannot set your presence to ‘offline’ manually. Your presence will be changed to offline if you sign out, or are disconnected for a significant period of time.


Set Your Presence

Your Presence state is instantly reflected across all platform clients

Idle Presence

If the application detects that you are inactive (i.e., you do not have the browser window active, or are not moving your mouse over it) for a period of time, and your presence was not previously set to ‘Be Right Back’, ‘Away’ or ‘Do Not Disturb’, you will be considered ‘Idle’, and your presence will automatically be updated, to inform other users that you will not have read any messages sent to you. Idle users are represented with special gumdrop images: When the application detects activity again (i.e. you open the browser window, or you move your mouse in the window), your presence will automatically be reverted to its previous state.

UI Features

Filters (coming soon)

Addin Support

Microsoft Lync and SFB Addins are are shows within the interface when a channel has one assigned.

Configuration Settings (coming soon)

IM only mode


IM Only Mode From The Log On Screen

If you wish to disable the group chat functionality and thus use MindLink V3 for IM functionality you can do so by clicking 'Disable Group Chat'.


IM Only Mode

When you are in IM only mode this is how MindLink V3 will appear, take note of the lack of groups.