Figure 3a – MindLink Mobile for Android log on screen

After the initialisation, the log on screen will be shown.

Enter your user name and password to log on. For more options, click on ‘Show advanced settings’.

Before selecting the ‘Log on to MindLink button, it is possible to select any chosen presence state through the advanced settings.

Figure 3c – Log on presence toggle

Before selecting the ‘Log on to MindLink button, it is possible to select any chosen presence state through the advanced settings.

The options for this are displayed in the toggle box (Figure 3b). See section 9 for further details on ‘Presence’.

Figure 3.1a – Log on failure due to credentials being incorrectly entered

If logging on has not been successful, an error message will appear to alert you of this.

Different error messages will appear according to the reason why log on was unsuccessful.

In this case, the username and/or password has been entered incorrectly, so the log on has failed.

Figure 3.1b– Log on failure due to network coverage

This message shows that the log on has failed due to ‘host details’ or ‘network problems’.

There are several reasons why MindLink Mobile might not be able to connect:

1. Your mobile device has been unable to reach the server.
2. The internet connection is not sufficient.
3. The server is down.
4. The server address may be wrong.
5. If VPN is required, it could be that VPN is switched off or has not been configured correctly.

Figure 3.2a - Log on screen with the 'Remember me' option enabled

To make MindLink Mobile forget your username, deselect ‘Remember me?’ and log on. After successfully logging on, the username will be forgotten.

Figure 3.4a – Logging out via the menu

To log out, select the More Options button (…) which is located at the top far right of the screen. There is a ‘Log out’ option. Press this to close the application.

A log out warning will appear asking you to confirm.

Figure 3.4b – Log off screen

The screen will appear as shown in the figure left when the MindLink mobile application is being closed.

LiveStream

The LiveStream shows the most recent messages in your 'favourite' groups, as well as those from your contacts.

Contacts

Contact view allows you to choose which contacts you have permanently on your mobile device as well as customise and search for new groups you can view.

Figure 6.1a- Failed message alert

If, at the time of sending a message, the connection is lost, an alert will appear and a button to resend the message will become available.

The button will remain available until the message is successfully resent.

Figure 6.2a- Warning when closing a conversation

If the user tries to close a conversation whilst it is open, they will be prompted with a pop-up window.

Figure 6.2b- Notifications whilst active

Depending on your selection in the settings, you may receive no notifications, banners, or alerts.

Banners will appear at the top of the screen (Figure 6.2b).

Figure 7a- Conversations screen

To access the Conversations screen, click on the ‘Conversations’ tab at the top of the screen.

Once the Conversations screen is displayed, the search bar will allow you to search and add contacts and groups.

All of the Contacts and Groups you have selected will appear here. Groups with unread messages will display the unread count next to their names.

Figure 7.2a- Remove conversations view. Click to play.

Tapping on the 'Edit' icon (cog) will allow you to select and remove conversations and groups of your choosing.

Once a conversation is selected, you can click the trashcan icon to remove said conversation from your device.

Figure 7.3.1a- Alerts

Alerts are messages of high importance and, when received, they have a red sign on the left-hand side.

Figure 7.3.2a- Mentions. Click to play.

You can tag a message using a colleague’s name so that the message is directed towards them and the specific content is filtered for the user who is then more likely to read it.

The mention appears as @ user’s name with the @ character before the user’s name. The mention is a user link which will initiate a private IM session if it is clicked.

Figure 7.3.3a- Creating a hashtag. Click to play.

You can tag a message or conversation to make a specific filtered thread, making it easier for users to follow within a chat room.

To create a hashtag, simply enter # Name of Tag within the body of the message.

Auto complete will occur as soon as the # character followed by a single character is typed and the application will try to match any existing threads that are accessible to the user.

Figure 7.3.4a- Global notifications settings. Click to play.

It is possible to configure alerts (or notifications) for specific conversations or groups in MindLink Mobile for Android.

For example, you can configure alerts to appear for groups and IMs only, for messages received in any group that is added to the LiveStream (i.e. your favourites), plus IMs.

The following icon allows users to change their preferences for alerts within MindLink Mobile for Android.

You can configure alerts/notifications to appear within your LiveStream.

You can also receive notifications for messages in any group that you have explicitly enabled for notifications, plus any IMs - you will always receive alerts for IMs.

Figure 7.4a- Groups screen

Tapping on a group will open the conversation, showing the chat history and allowing you to share and comment.

Once a group is selected, the options icon (...) in the top right-hand corner of the page can be seen.

Figure 7.4.2a- Searching a Group chat history

You can search chat history within a group. There are various search options available where the user can customise the search.

*Please note that when users are not in an active conversation or in the LiveStream then group messages are batched up every 10 seconds before they appear.

Figure 7.5a- Conversations screen

Contacts will appear with a presence state next to their name within the conversations screen.

Tapping on a contact will open the conversation allowing you to to communicate with that person.

Figure 7.5.1a- Contacts in the conversation screen

Any open conversations with contacts will show at the top of the contacts screen and they will be slightly highlighted.

Figure 7.5.1b- Temporary contacts

Any contacts with whom you have an open conversation, but who are not part of your permanent contacts list, will have a temporary contact icon next to them.

Tapping on the ‘+’ icon will add the user to your permanent contacts list.

Figure 7.5.2a - Conversation with a contact

Tapping on a user’s name will open a conversation with that user.

As in group conversations, your messages will appear in blue and theirs with a white background.

Figure 7.5.3a- Moving an IM

Users have the option to move relevant private conversations that are relevant to a business topic. This allows group context and conversation to drive better informed and quicker business decision.

Within the private conversation screen, the user can select ‘Move IM’ from the options menu.

Figure 7.5.3b- Selecting and transfer to a group

Next, the user will be given the option to select which conversation segments they wish to move to a group.

The user must select the destination group where the conversation will be copied to.

A prompt will appear confirming with the user to close the private conversation and copy the segment to the destination group.

Both users engaged within a private conversation will be transported to the destination group to continue their critical discussion.

The segment which is moved appears as a story within the group. Click the blue button to read.

Both users will be referenced within the chat along with their associated messages.

Figure 7.5.4a- Closing a conversation

If you are in a conversation screen and you want to close this conversation, you can select the ‘Close’ button in the top right-hand corner of the open conversation.

This will prompt a pop-up message asking you if you wish to end the chat.

Figure 9a- Changing Presence. Click to play.

Tap the More Options icon to change your presence. This updates your contacts on your state of availability.

You can also change your presence prior to logging in, in the log on screen (as described in section 3).

The presence status options available include “Available”, “Busy”, “Do Not Disturb”, “Be Right Back” and “Away”.

Figure 9a- LiveStream. Click to play.

The LiveStream allows you to have a consolidated view of all active chats and of all your favourite groups.

All private conversations will also be shown on the LiveStream.

Figure 9.1a- Selecting favourites. Click to play.

To select which group conversations should be displayed, tap on the edit button on the top left hand corner of the LiveStream.

Here you can select or deselect favourites from all groups that you have joined on your mobile device. After selecting or deselecting the intended groups, tap on the overlay and the LiveStream will update accordingly.

A deselected group will have a white box to the left-hand side of it rather than a green tick.

You are able to sort them alphabetically by selecting the ‘ABC’ button. To select those you have not selected as favourites already, tap on the plain box in the ‘sort by’ bar.

These unselected groups will then be displayed for you to make your selections accordingly.

Figure 9.2a- LiveStream quick reply. Click to play.

You can ‘quick reply’ to your contacts in the LiveStream by swiping the Livestream entry from left to right, to reveal the option to IM the contact.

The quick reply feature will launch a compose message box for you to respond to the IM in the livestream - without leaving its confines.

You can ‘quick reply’ to a Group Chat in the LiveStream in two ways.

This can be done by pressing on the name of the Group - which the message appears in.

Alternatively you can swipe the Livestream entry from left to right, to reveal the option to message the Group where the message was posted.

The quick reply feature will launch a compose message box for you to respond to the IM in the livestream - without leaving its confines.

Figure 10a- App settings

By going to ‘application settings’ on your Android device, you can ‘enable logging’. By enabling logging, it is possible to receive an internal log to your device console.

Use this setting if advised to do so by your administrator as in general, this should be turned off.

Figure 10.1a- Standard dating vs Exact timestamp

Timestamps are configurable via the application itself. Toggling, enable timestamps – changes the appearance of the timestamp from the formatting - message sent “2 weeks ago” to more exact detailing – i.e. message sent “15:05 23/12/2014”.

This adds the configurability to change the timestamps displayed - relevant to your enterprise needs.

Figure 11.1.1a- User Initiated conversation in Lync Client

When a user initiates an IM conversation with another person, all messages for that conversation will be received on the chat client that you are connected to.

Once a group is selected, the options icon (...) in the top right-hand corner of the page can be seen. These are the group options.