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MindLink Mobile - Tablet - Android

 

Introduction

MindLink Tablet is an extension of the MindLink suite, which you can use whilst on the go. It is a secure and real-time business critical collaboration client designed to extend and complement the powerful features of various bases, such as Microsoft Office Communication Server 2007 R2 with Group Chat, Lync 2010 and 2013 and Skype for Business 2015 with Group Chat.

Complementing the aim to provide ‘Business Critical Collaboration’, MindLink Tablet allows you to choose which channels you want to take with you whilst away from your desk, enabling you to be at your most efficient when on the go.

MindLink Tablet is a native application which is currently available on a full range of Android tablet devices with OS versions 4.0(Ice Cream Sandwich) and above. Other tablet devices are due to follow.

This document gives an overview of the various features of MindLink Tablet.

Below are just some of the features included in the MindLink Tablet application:

  •          View contacts and groups
  •          Join or import groups from your desktop
  •          Leave groups
  •          Find and add contacts
  •          Send and receive instant messages and alerts and receive links and stories
  •          Set your presence for others to see your availability
  •          View of all the activity in your favourite groups
  •          Enable Hashtags to filter your data
  •          Apply Mentions within messages intended for specific people
  •          Move critical IM conversations into channels

 

It also explains some of the behavior of MindLink Tablet, such as the error messages and the behavior exhibited when multiple clients are being used at the same time.

 

ABOUT MINDLINK SOFTWARE

MindLink Software, a unique Business Critical Collaboration platform, allows real-time collaboration across the business improving team efficiency & productivity.

Leveraging Microsoft Lync™, it provides IM, Presence and unique Persistent Chat functionality while being fully integrated into existing processes & systems incl. SharePoint.

MindLink is available on PC, Mac & Linux and accessible via Web, Desktop, Tablets or Mobile devices. Secure and compliant.

Now that you are using MindLink Tablet, think about how our other solutions can extend collaboration even further:

  •          MindLink Desktop (web client)
  •          MindLink Mobile
  •          MindLink for SharePoinrt
  •          MindLink for Outlook
  •          MindLink Connectors (Social, Email & advanced API)
  •          MindLink Q&A
  •          MindLink Compliance

1. MindLink Mobile for Android

 

 

Home Screen

   

Figure 1a – Home screen MindLink icon

The application icon will be downloaded onto the main screen of the Android device.

Tap on the icon to launch the application.

If you are using a containerised version of the application please refer to the relevant appendix for additional instructions.

 

 

 

2. Configuring

 

 

Figure 2a

   

Figure 2a – Screen prompting server details

When the MindLink Tablet is launched for the first time, you will be prompted to enter the server details into your device.

These details are provided by the administrator. For example:

http://MindLinkMobile.company.com:7074.

 

 

 

3. Logging On

 

 

Figure 3a

  

Figure 3a – Screen prompting server details

After the initialisation, the log on screen will be shown.

Enter your user name and password to log on. For more options,click on ‘Show advanced settings’.

Figure 3b

  

Figure 3b – Advanced settings screen

To avoid having to re-enter your username every time you log on, select the ‘remember me’ option – Section 3.2

By selecting ‘Disable IM’, you will not be able to receive and initiate one-to-one conversations with contacts.

Only groups will be available to see and converse with should you select this option.

Figure 3c

  

Figure 3c –Log on presence toggle

Before selecting the ‘Log on to MindLink’button,it is possible to select any chosen presence state through the advanced settings.

The options for this are displayed in the toggle box (Figure 3b). See section 9 for further details on ‘Presence’.

Figure 3d

  

Figure 3d – Screen display when logging on

It is possible to cancel your log on whilst the application loads by pressing the ‘Cancel log on’ button at the bottom of the screen.

 

 

 

3.1 Failure to Log on

 

 

Firgure 3.1a

  

Figure 3.1a – Log on failure due to credentials being incorrectly entered

If logging on has not been successful, an error message will appear to alert you of this.

Different error messages will appear according to the reason why log on was unsuccessful.

In this case, the username and/or password has been entered incorrectly so the log on has failed.

Firgure 3.1b

  

Figure 3.1b– Log on failure due to network coverage

This message shows that the log on has failed due to ‘host details’ or ‘network problems’.

There are several reasons why MindLink Mobile might not be able to connect:

  1. Your mobile device has been unable to reach the server
  2. The internet connection is not sufficient
  3. The server is down
  4. The server address may be wrong
  5. If VPN is required, it could be that VPN is switched off or has not been configured correctly

 

 

 

3.2 Remember Username

 

MindLink Mobile has a ‘remember me’ option. To store your username for future sessions, select the ‘Remember me?’ option before successfully logging on.

 

 

Figure 3.2a

  

Figure 3.2a - Log on screen with the 'Remember me' option enabled

To make MindLink Mobile forget your username, deselect ‘Remember me?’ and log on. After successfully logging on, the username will be forgotten.

 

 

 

3.3 Logging out

 

 

Figure 3.4a

  

Figure 3.3a – Logging out via the menu

To log out, select the Presence tab (…) which is located at the top far right of the screen. At the bottom of the presence screen, there is a red ‘Log out’ button.

A log out warning will appear asking you to confirm.

Log Off Screen

  

Figure 3.3b– Log off screen

The screen will appear as shown in the figure left when the MindLink mobile application is being closed.

 

 

 

4. Automatic Re-connection

 

The MindLink Mobile for Tablet will automatically attempt to reconnect to the chat system if it is disconnected at any time.

The amount of time it takes to reconnect depends on the cause of the disconnection.

MindLink Tablet will attempt to reconnect if there is sufficient network coverage immediately after being disconnected.

MindLink Mobile operates in 2 modes:

  • Offline Mode – you will be able to view instant messages but you will not be able to send or receive new messages. MindLink Mobile will continue to attempt reconnection without any further interaction required, until a connection is made (and Online Mode is activated).
  • Online Mode – MindLink Mobile is fully functional. 

 

 

Figure 4a

  

Figure 4a- Disconnected & Connected message

If you are disconnected, a message will appear below the name of the current view and a red strip will underline the toolbar.

Reconnection is automatic. Upon successful reconnection, a message will appear below the name of the current view and a blue strip will underline the toolbar.

 

 

 

5. MindLink Tablet Home Screen

 

Once you have logged into the MindLink Tablet application, you will be presented with the home screen menu. All three views, Conversations, Welcome screen and Livestream will be visible.

 

 

Figure 5a

Figure 5a- Conversations screen

This panel will display the contacts and groups you have chosen to add to your device.

It is also home to the search bar which is further illustrated and explained below.

Figure 5b

Figure 5b- Main screen

The main panel will display your currently active conversation or group.

Additional options are displayed inline along the top bar.

Figure 5c

Figure 5c- Livestream

The LiveStream shows the most recent messages in your 'favourite' groups, as well as those from your contacts.

 

 

 

5.1 Button Functionality

 

 

Figure 6a

  

Sync

Sync will allow you to add groups and contacts from MindLink Desktop to MindLink Mobile.

Figure 6b

  

Edit

Use this button to edit favourites in the LiveStream and remove groups and contacts in their respective views.

Figure 6c

  

Notifications setting

The global notification setting will let you choose which types of notifications are shown to the user. A per group setting can also be set here by selecting custom notifications.

Figure 6d

  

Select Status

The presence view allows you to adjust your online status from a number of options. Such as; available, busy, do not disturb, be right back and away.

Figure 6e

  

MindLink Logo

Tapping this will bring up the 'About' screen as shown in the image below.

 

 

Figure 6f

  

MindLink About Page

Tapping the MindLink logo in the top left corner of the screen will launch the 'About' screen as shown.

 

 

 

6. Notifications

 

MindLink Tablet shows error messages to warn you without any configuration, but some notifications can be configured on the Android device.

 

6.1 Error Messages

 

 

Failed Notif

  

Figure 6.1a- Failed action

If an action such as closing a conversation or removing a contact and/or group fails, a notification will be shown.

Message Failed

  

Figure 6.1a- Failed message alert

If, at the time of sending a message, the connection is lost, an alert will appear and a button to resend the message will become available.

The button will remain available until the message is successfully resent.

 

 

 

 

6.2 Standard Notifications

 

 

Warning When Closing A Conversation

  

Figure 6.2a- Warning when closing a conversation

If the user tries to close a conversation whilst it is open, they will be prompted with a pop-up window.

Standard Notif

  

Figure 6.2a- In app notifications

Unread message counts will be shown in the conversations tab as they are received.

Notif

  

Figure 6.2c- Alternative notification

Depending on your selection in the settings, you may receive no notifications, banners, or alerts.

It is also possible to view your notifications by dragging down the notification bar.

 

 

 

7. Conversations

 

 

Conversations Screen

  

Figure 7a- Conversations screen

On the far left of the app you will see the conversations tab. All of the groups and contacts you have selected to appear in your mobile device will be shown here.

Groups with unread messages will display the unread count next to their names.

 

 

 

7.1 Adding Contacts and Groups

 

 

Add Contacts Gif

Figure 7.1a- Adding Contacts and Groups. Click to play.

There are two ways to add contacts and groups.

Click on the 'Search groups and contacts' input at the top of the conversations tab.

Begin typing the name of the group or contact you wish to add.

Your results list will auto-populate itself as you enter your search term.

Sync Desktop Gif

Figure 7.1b- Syncing desktop contacts. Click to play.

Alternatively, you can select groups you have already joined from another device. For example, groups you have already joined on your desktop.

Click on the 'Sync' icon at the top of the screen.

Select sync groups and contacts.

Add the contacts and groups you wish to have saved on your phone.

 

 

 

7.2 Removing Contacts and Groups

 

 

Remove Contact Gif

  

Figure 7.2a- Remove conversations view. Click to play.

Tapping on the 'Edit' icon (cog) will allow you to select and remove conversations and groups of your choosing.

Once a conversation is selected, you can click the trashcan icon to remove said conversation from your device.

 

 

 

7.3 Chat Features

 

Some of the additional features provided accross both groups conversations and chats are:

  • Alerts
  • Mentions
  • Custom global or per group notification settings

7.3.1 Alerts

 

 

Alert

  

Figure 7.3.1a- Alerts

Alerts are messages of high importance and, when received, they have a red sign on the left-hand side.

 

 

 

7.3.2 Mentions

 

 

Mentions

  

Figure 7.3.2a- Mentions

You can tag a message using a colleague’s name so that the message is directed towards them and the specific content is filtered for the user who is then more likely to read it.

The mention appears as @ user’s name with the @ character before the user’s name. The mention is a user link which will initiate a private IM session if it is clicked.

My Mentions

Figure 7.3.2b- 'My Mentions' group.

All mentions for a user will appear within the ‘My Mentions’ group with the unread count to the right of the title.

All available messages in specific groups where the user has been mentioned will also appear within the ‘My Mentions’ group.

 

7.3.3 Hashtags

 

 

Hashtags

  

Figure 7.3.3a- Creating a hashtag

You can tag a message or conversation to make a specific filtered thread, making it easier for users to follow within a chat room.

To create a hashtag, simply enter # Name of Tag within the body of the message.

Auto complete will occur as soon as the # character followed by a single character is typed and the application will try to match any existing threads that are accessible to the user.

Hashtags Menu

Figure 7.3.3b- Hashtags Groups display.

From the options menu within the group, the user can select the ‘Hashtags’ option to display the threads screen, which lists all of the threads accessible to the user.

The threads screen within the group lists all of the existing threads the user has access to. It also includes the unread counts on each thread.

 

 

 

7.3.4 Notification options

 

 

Notification Options Gif

  

Figure 7.3.4a- Global notifications settings. Click to play.

Here you can customise the global notifications settings or, should you wish, configure alerts (or notifications) for specific conversations or groups in MindLink Tablet via the custom setting.

For example, you can configure alerts to appear for groups and IMs only, for messages received in any group that is added to the LiveStream (i.e. your favourites), plus IMs.

You can configure alerts/notifications to appear within your LiveStream.

You can also receive notifications for messages in any group that you have explicitly enabled for notifications, plus any IMs - you will always receive alerts for IMs.

 

 

 

7.4 Groups

 

 

Groups

  

Figure 7.4a- Groups screen

Tapping on a group will open the conversation, showing the chat history and allowing you to share and comment.

Group Options

  

Figure 7.4b- Group options menu

By looking along the top bar you can view some extra options for each chat room, such as relevant hashtags, group members, search the group and set notification preferences.

Conversation In Group

  

Figure 7.4c- Conversation between user and other contacts in a group

Comments that you have made will appear in blue. Other contacts’ comments will appear with a white background.

Members

  

Figure 7.4d- Members list

Once the member’s list icon is selected, the participants of this group will be displayed.

The members list also contains information about the topic and the description of the group.

Users who are not on your contacts list appear with the temporary contact icon. Tap on the ‘+’ icon to add the user as a contact.

Selecting any user’s name other than your own will open a conversation with the user.

To exit the members list, tap on the overlap on the right-hand side.

 

 

 

7.4.1 More History option

 

 

More History

Figure 7.4.1a- More History.

The ‘More history’ button can be found by scrolling up in a group conversation.

Once selected, this button can reveal more of a particular conversation further back in time.

The ‘More history’ button reappears each time after it has been selected, allowing the user to scroll back as far as they wish to.

Please note that the ‘More history’ button is only available for groups, not private, one-to-one conversations.

 

 

 

7.4.2 Search Chat History

 

 

Search

  

Figure 7.4.2a- Searching a Group chat history

You can search chat history within a group. There are various search options available where the user can customise the search.

*Please note that when users are not in an active conversation or in the LiveStream then group messages are batched up every 10 seconds before they appear.

 

 

 

7.5 Contacts

 

 

Contacts

  

Figure 7.5a- Conversations screen

Contacts will appear with a presence state next to their name within the conversations screen. Highlighted in green.

Tapping on a contact will open the conversation allowing you to to communicate with that person.

 

 

 

7.5.1 Contacts Menu Icons

 

 

Active Conversation

  

Figure 7.5.1a- Contacts in the conversation screen

Any open conversations with contacts will show at the top of the contacts screen and they will be slightly highlighted.

Temp Contact

  

Figure 7.5.1b- Temporary contacts

Any contacts with whom you have an open conversation, but who are not part of your permanent contacts list, will have a temporary contact icon next to them.

Tapping on the ‘+’ icon will add the user to your permanent contacts list.

 

 

 

7.5.2 Chat view

 

 

Chat Screen

  

Figure 7.5.2a- Conversation with a contact

Tapping on a user’s name will open a conversation with that user.

As in group conversations, your messages will appear in blue and thiers with a white background.

 

 

 

7.5.3 Moving IMs

 

 

Move IM

  

Figure 7.5.3a- Selecting and transfer to a group

Users have the option to move relevant private conversations that are relevant to a business topic. This allows group context and conversation to drive better informed and quicker business decision.

Within the private conversation screen, the user can select ‘Move IM’ from the options menu.

Next, the user will be given the option to select which conversation segments they wish to move to a group.

The user must select the destination group where the conversation will be copied to.

A prompt will appear confirming with the user to close the private conversation and copy the segment to the destination group.

Both users engaged within a private conversation will be transported to the destination group to continue their critical discussion.

The segment which is moved appears as a story within the group. Click the blue button to read.

Both users will be referenced within the chat along with their associated messages.

 

 

 

7.5.4 Closing a conversation

 

 

Warning When Closing A Conversation

  

Figure 7.5.4a- Closing a conversation

If you are in a conversation screen and you want to close this conversation, you can select the ‘Close’ button in the top right-hand corner of the open conversation.

This will prompt a pop-up message asking you if you wish to end the chat..

 

 

 

8. Presence

 

 

Presence

  

Figure 9a- Changing Presence

Tap the More Options icon to change your presence. This updates your contacts on your state of availability.

You can also change your presence prior to logging in, in the log on screen (as described in section 3).

The presence status options available include “Available”, “Busy”, “Do Not Disturb”, “Be Right Back” and “Away”.

 

 

 

9. LiveStream

 

 

LiveStream

  

Figure 9a- LiveStream

The LiveStream allows you to have a consolidated view of all active chats and of all your favourite groups.

All private conversations will also be shown on the LiveStream.

 

 

 

9.1 Configuring the LiveStream

 

 

LiveStream Settings

  

Figure 9.1a- Selecting favourites

To select which group conversations should be displayed, tap on the edit button on the top left hand corner of the LiveStream.

Here you can select or deselect favourites from all groups that you have joined on your mobile device. After selecting or deselecting the intended groups, tap on the overlay and the LiveStream will update accordingly.

A deselected group will have a white box to the left-hand side of it rather than a green tick.

You are able to sort them alphabetically by selecting the ‘ABC’ button. To select those you have not selected as favourites already, tap on the plain box in the ‘sort by’ bar.

These unselected groups will then be displayed for you to make your selections accordingly.

 

 

 

9.2 Quick Reply via the LiveStream

 

 

Quick Reply

  

Figure 9.2a- LiveStream quick reply. Click to play.

You can ‘quick reply’ to your contacts in the LiveStream by swiping the Livestream entry from left to right, to reveal the option to IM the contact.

The quick reply feature will launch a compose message box for you to respond to the IM in the livestream - without leaving its confines.

You can ‘quick reply’ to a Group Chat in the LiveStream in two ways.

This can be done by pressing on the name of the Group - which the message appears in.

Alternatively you can swipe the Livestream entry from left to right, to reveal the option to message the Group where the message was posted.

The quick reply feature will launch a compose message box for you to respond to the IM in the livestream - without leaving its confines.

 

 

 

10. App settings

These are located via the log in screen under advanced settings.

 

10.1 Logging

 

App Settings

  

Figure 10.1a- App settings

By going to ‘application settings’ on your Android device, you can ‘enable logging’. By enabling logging, it is possible to receive an internal log to your device console.

Use this setting if advised to do so by your administrator as in general, this should be turned off.

 

 

 

10.2 Timestamps

 

 

Enable Timestamps

  

Figure 10.2a- Standard dating vs. Exact timestamp

Timestamps are configurable via the application itself. Toggling, enable timestamps – changes the appearance of the timestamp from the formatting - message sent “2 weeks ago” to more exact detailing – i.e. message sent “15:05 23/12/2014”.

This adds the configurability to change the timestamps displayed - relevant to your enterprise needs.

 

 

 

11. Multiple Chat Clients Behaviour

This section explains how communication will work when the same user is logged into several chat clients.

 

11.1 Group Chat

 

A user can log in to the following OCS chat clients:

  • Office Communicator 2007(MOC)
  • Lync Communicator
  • Group Chat client
  • Lync Group Chat client
  • MindLink Mobile client
  • MindLink Desktop client

 

 

Image077

  

Figure 11.1.1a- User Initiated conversation in Lync Client

When a user initiates an IM conversation with another person, all messages for that conversation will be received on the chat client that you are connected to.

Once a group is selected, the options icon (...) in the top right-hand corner of the page can be seen. These are the group options.

 

 

 

11.1.2 A contact initiates a conversation

 

When a contact, regardless of whether they are on your contact list or not, initiates an IM conversation, all of the chat clients for the receiver are notified that a new conversation has been initiated.

All chat clients except MindLink Mobile for Android will notify you of new messages via toast windows and/or flashing task bar icons.

MindLink Mobile for Android will notify you of new messages with the IM notification icon. New entries with unread messages will appear in the active conversations group in the ’Contacts’ screen.

Please note that the chat client you choose to accept the conversation is the one that is going to receive all subsequent messages.

Alternatively, if the conversation is not opened in any chat client, the new messages will go to one client selected by the OCS server (most likely the Office Communicator).

If you have active IM conversations and the Android device is locked, MindLink Mobile will tell the OCS server to terminate the conversation.

If no other client accepts the conversation, the OCS server will select one (most likely MindLink Mobile for Android, in this instance).

12. New Feature Support for Lync 2013

 

  • Unread Count Synchronisation – Unread counts now synchronise across all MindLink products e.g. if a user reads new messages within a chat room using MindLink Mobile for Android, the unread count will be updated across all products such as MindLink Desktop or MindLink Mobile.
  • Groups and Filter Synchronisation – If a group is added or filter created within MindLink Mobile for Android, all updates are automatically updated and synchronised and will be available in all MindLink products.
  • Contact Unification – MindLink user contacts can now be centrally synchronised across MindLink, Exchange, Outlook and Lync.
  • Configuration of MindLink (for Administrators only) – Configuring MindLink Mobile against Microsoft Lync 2013 is now even simpler. The MindLink Management Center can auto configure itself with the push of a button using its new auto discovery and provisioning technology. All server details and settings are discovered by the Management Center saving the administrator from configuring the settings manually.

Appendix

Here we show the processes involved with using one of our supported MDM clients.

1. MindLink for BlackBerry Dynamics (Android)

MindLink Mobile enables MindLink for BlackBerry Dynamics(Formerly GOOD Dynamics) functionality on Android devices.

1.1 Prerequisites

 

 

Blackberry1.1a

Figure 1.1a- Playstore

First you need to download the latest version of MindLink for BlackBerry from the Playstore.

 

 

Blackberry1.1b

Figure 1.1b- BlackBerry Access

You can also download BlackBerry Access from the Playstore in order to access your links and files within the secure BlackBerry Browser environment. Without this, web links and files will open in the default browser.

 

 

 

 

 

1.2 Container Screens

 

 

Blackberry1.2a

 

 

Figure 1.2a- Access key provision screen

You will receive the needed credentials for BlackBerry from the BlackBerry admin server.

If the email and access key Have not already been provided, contact your administrator for further information on completing this step.

 

 

Blackberry1.2b

Figure 1.2b- Loading Screen

Upon successful entry of your login credentials you will see the BlackBerry loading screen.

 

 

 

Blackberry1.2c

 

 

Figure 1.2c Setting extra password

Following a successful authentication by the BlackBerry container you will be prompted to enter an additional BlackBerry password. This is the password you will be required to use every time you launch the app.