MindLink Mobile - Tablet - iOS

Version 17.2

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MindLink Tablet is an extension of the MindLink suite, which you can use whilst on the go. It is a secure and real-time business critical collaboration client designed to extend and complement the powerful features of various bases, such as Microsoft Office Communication Server 2007 R2 with Group Chat, Lync 2010 and 2013 and Skype for Business 2015 with Group Chat.




Complementing the aim to provide ‘Business Critical Collaboration’, MindLink Mobile for iPad allows you to choose which channels you want to take with you whilst away from your desk, enabling you to be at your most efficient when on the go.

MindLink Mobile for iPad is a native application which is currently available on a full range of iOS tablet devices with OS versions 8.0 and above. Other tablet devices are due to follow.

This document gives an overview of the various features of MindLink Mobile for iPad.

Below are just some of the features included in the MindLink Mobile for iPad application:

  •          View contacts and groups
  •          Join or import groups from your desktop
  •          Leave groups
  •          Find and add contacts
  •          Send and receive instant messages and alerts and receive links and stories
  •          Set your presence for others to see your availability
  •          View of all the activity in your favourite groups
  •          Enable Hashtags to filter your data
  •          Apply Mentions within messages intended for specific people
  •          Move critical IM conversations into channels


It also explains some of the behaviour of MindLink Mobile for iPad, such as the error messages and the behaviour exhibited when multiple clients are being used at the same time.



MindLink Software, a unique Business Critical Collaboration platform, allows real-time collaboration across the business improving team efficiency & productivity.

Leveraging Microsoft Lync™, it provides IM, Presence and unique Persistent Chat functionality while being fully integrated into existing processes & systems incl. SharePoint.

MindLink is available on PC, Mac & Linux and accessible via Web, Desktop, Tablets or Mobile devices. Secure and compliant.

Now that you are using MindLink Mobile for iPad, think about how our other solutions can extend collaboration even further:

  •          MindLink Desktop (web client)
  •          MindLink Mobile
  •          MindLink for SharePoint
  •          MindLink for Outlook
  •          MindLink Connectors (Social, Email & advanced API)
  •          MindLink Q&A
  •          MindLink Compliance


1   MindLink Mobile for iPad


Figure 1a - MindLink Mobile for iPad

The application will be downloaded onto the main screen of the iPad.

Tap on the icon to launch the application.


2   Configuring


Figure 2a – Screen prompting server details

When the MindLink Mobile for iPad is launched for the first time, you will be prompted to enter the server details into your device. These details are provided by the administrator. 

For example, ‘http://MindLinkMobile.company.com:7074’.

See Figure 2 for the screen which appears.

If you are taking advantage of the MindLink evaluation sandbox, select the “DEMO” option to auto-configure the server information.


3   Device Prompts


Figure 3a  – MindLink Mobile for iPad push notifications alert

Initially, you will be prompted to allow push notifications. Push notifications allow you to receive new message notifications while MindLink Mobile is not running. For the best MindLink experience we recommend allowing push notifications by selecting ‘OK’.

If you choose ‘Don’t Allow’, you will not receive notifications of messages whilst MindLink is running. However, should you wish to enable push notifications, this can be changed in the notification settings.


4   Logging On/Out

After the initialisation, the log on screen will be shown.

Figure 4a - MindLink Mobile for iPad log on screen

Enter your user name and password to log on. Before selecting the ‘Log on to MindLink’ button, it is possible to select any chosen presence state. The options for this are displayed in the drop-down box. See section 11 for further details on ‘Presence’.

To avoid having to re-enter your username every time you log on, select the ‘Remember me?’ option.

By selecting ‘Disable IM’, this will prevent your ability to receive and initiate one-to-one conversations with contacts. Only groups will be available.

The log on automatically feature is also available which allows you to bypass the logon screen and the application logs you in automatically.

These features are discussed in more detail in the sub-sections below.


Figure 4b – Screen display when logging on

It is possible to cancel your log on whilst the application loads by pressing the ‘Cancel log on’ button at the bottom of the screen.


4.1   Failure to Log on

If logging on has not been successful, an error message will appear to alert you of this. Different error messages will appear according to the reason why log on was unsuccessful.  See Figure 4.1a and Figure 4.1b.


Figure 4.1a – Log on failure due to invalid credentials

In this case, the username and/or password has been entered incorrectly so the log on has failed. To cancel the log on and re-enter your credentials, tap on this button. Otherwise, tap ‘Retry log on’.



Figure 4.1b – Log on failure due to a connection time-out

This message shows that the log on has failed due to a connection time-out. There are several reasons why MindLink Mobile for iPad might not be able to connect:

1.       Your mobile device has been unable to reach the server

2.       The internet connection is not sufficient

3.       The server is down

4.       The server address may have been incorrectly entered

5.       If VPN is required, it could be that VPN is switched off or has not been configured correctly


4.2   Remember Username

MindLink Mobile for iPad has a ‘remember me’ option. To store your username for future sessions, select the ‘Remember me?’ option before successfully logging on. To make MindLink Mobile for iPad not remember your username, deselect ‘Remember me?’ and log on. After successfully logging on and logging off at the end of your session, the user credentials will be reset and forgotten.


Figure 4.2a - Log on screen with the 'Remember me?' and ‘Disable IM?’ options enabled


4.3   Disable IM mode

When the ‘Disable IM’ mode has been selected on the log on screen, the layout of MindLink Mobile for iPad will appear changed once you are logged on. See Figure 4.3a to see the difference in layout when this feature is not enabled.


Figure 4.3a – Appearance of MindLink Mobile for iPad in ‘Disable IM’ mode

4.4   Logging out

To log out, select the ‘Presence’ tab which is located at the top right of the application.  When pressed there is a red log out button at the bottom of the drop down. Press this to close the application, you will be greeted with a message confirming that you want to log out. 


Figure 4.4a - Log out option on ‘Presence’ screen 



Figure 4.4b - Log out option for ‘Disable IM’ mode

The following screen will appear as shown in Figure 4.4b when you are logging out with IM mode disabled 



 Figure 4.4c – Logging out in progress screen


4.5   Group Chat disabled

To disable group chat simply select the option from the logon screen, once logged on the user will be presented with IM only functionality;


Figure 4.5a - Group Chat Disabled



Figure 4.5b - UX when Group Chat is disabled

The following screen will appear as shown in Figure 4.5b when you are logging out with GC disabled 

5   Automatic Reconnection

MindLink Mobile for iPad will automatically attempt to reconnect to the chat system if it is disconnected at any time.

The amount of time it takes to reconnect depends on the cause of the disconnection. MindLink Mobile for iPad will attempt to reconnect if there is sufficient network coverage immediately after being disconnected.

MindLink Mobile operates in 2 modes:

  • Offline Mode – you will be able to view instant messages but you will not be able to send or receive new messages. MindLink Mobile for iPad will continue to attempt reconnection without any further interaction required, until a connection is made (and Online Mode is activated).
  • Online Mode – MindLink Mobile for iPad is fully functional. 


Figure 5a - Disconnected

If you are disconnected, a red disconnection bar will temporarily appear under the column headings.



Figure 5b – Reconnected

When you are reconnected, a blue connection bar will temporarily appear under the column headings.


6   MindLink Mobile for iPad Home Screen

Once you have logged into the MindLink Mobile for iPad application, you will be presented with 3 distinct tabs: Conversations, the room/contact you are in/talking to and the Livestream. Conversations contains all of your groups and contacts along with your mentions. Here you are also able to search for groups and contacts, remove contacts and sync contacts. Presented in the centre of the screen real estate is the group/contact your are in/talking to. From here the options vary depending on whether you are in a group or if you are talking to a contact. And finally on the right is the LiveStream, here you are able to prioritise content depending on the room. For example, in Figure 6a the Livestream is set to display all content from the room Engineering and nothing else.

Note: You can also collapse the LiveStream if you wish to


Figure 6a – Main view



6.1   Button Functionality


The Global Notifications Settings button allows notifications on a global scale to be configured depending on user preference


The presence view allows you to adjust your presence from a number of options. Such as: available, busy, do not disturb, be right back and away 


The settings button allows you to edit favourites in the livestream and to remove contacts/groups in the conversations view


The collapse LiveStream button allows you to collapse the LiveStream out of view. 


7   Notifications

MindLink Mobile for iPad shows error messages to warn you without any necessary configuration, but some notifications can be configured on the iPad.


7.1   Error messages


Figure 7.1a - Failed action

If an action such as closing a conversation or removing a contact and/or group fails, a notification will be shown.


Figure 7.1b – Failed message pop-up

If a message fails to send, you will be alerted with a pop-up error message.


7.2   Standard Notifications

Figure 7.2a - New messages in conversations tab

New messages from a contact appear as shown in Figure 7.2a whilst messages from a group will update cumulatively as can be seen by looking at the 'Management' group in Figure 7.2a


Figure 7.2b -New messages on home screen

Unread message counts will be shown in the menu bar as well as on the application icon on the main screen, as they are received.  This is shown in Figure 7.2a and Figure 7.2b.


7.3   Setting Notifications

It is possible to set the standard iPad notifications for this application.


Figure 7.3a – Device settings

1.       Open Settings

2.       Select Notifications

3.       Find the MindLink option

4.       Configure the notifications according to your preferences

Depending on your selection in the settings, you may receive no notifications, banners, or alerts. Banners will flash at the top of the screen and disappear, whereas alerts require user interaction.


Figure 7.3b – Notification whilst iPad is locked

If you choose to enable this functionality, it is also possible to view your notifications whilst the iPad is locked.


8   Conversations


Figure 8a – Conversations tab

On the far left of the app you will see the conversations tab. From here you can remove groups/contacts and will able to sync your contacts/groups from the desktop

All of the groups and contacts you have selected to appear in your mobile device will appear here.

Groups and contacts with unread messages will display the unread count next to their names.


8.1   Adding Contacts & Groups

There are two ways to add contacts and groups. Click on the 'Search groups and contacts' input at the top of the conversations view. Begin typing the name of the group or contact you wish to add. Your results list will then auto-populate itself as you enter your search term.


Figure 8.1a - Searching contacts 

Alternatively, you can select groups you have already joined from another device. For example, groups you have already joined on your desktop. Click on the 'sync' icon at the top of the screen. Select the groups that you wish to sync and click 'Sync groups and contacts' 


Figure 8.1b - 'sync groups and contacts' button

8.2  Removing Contacts and Groups

Tapping on the 'Edit' icon (cog) will allow you to select and remove conversations and groups of your choosing. Once a conversation is selected, you can click the remove button to remove said conversation from your device. Alternatively as shwon in figure 8.2b you can 'swipe' right to remove a contact or group

8.3  Chat Features

8.3.1 Alerts


Figure 8.3.1a - Alerts

Alerts are messages of high importance and, when received, they have a red sign on the left hand side. 

8.3.2 Mentions


Figure 8.3.2b - 'My mentions'

All mentions for a user will appear within the 'My Mentions' group with the unread count to the right of the title. All available messages in specific groups where the user has been mentioned will also appear within the 'My Mentions' group. 

8.3.3 Hashtags

You can tag a message or conversation to make a specific filtered thread, making it easier for users to follow within a chat room. To create a hashtag, simply enter # 'Name of tag' within the body of the message. Auto complete will occur as soon as the '#' character followed by a single character is typed, the application will try to match any existing threads that are accessible to the user. 


Figure 8.3.3a - Creating a hashtag (with autocomplete)


Figure 8.3.3b - Hashtag Group Display

From the options menu within the group, the user can select the ‘Hashtags’ option to display the threads screen, which lists all of the threads accessible to the user.

The threads screen within the group lists all of the existing threads the user has access to. It also includes the unread counts on each thread.

8.4 Groups

Tapping on a group will open the conversation, showing the chat history and allow you to share and comment. Once a group is selected, the various options can be readily seen


Figure 8.4a - Group view


Figure 8.4b - Conversations between user and other contacts in a group

Comments that you have made will appear in blue. Other contacts' comments will appear with a white background


Figure 8.4c - Members list

Once the member's list icon is selected, the participants of the group will be displayed. The members list also contains information about the topic and the description of the group. 
Users who are not on your contacts list appear with the temporary contact icon. Tap on the '+' icon to add the user as a contact.
Selecting any user's name other than your own will open a conversation with the user. 
To exit the members list, tap on the overlay on the left hand side. 

8.4.1 More History Option


Figure 8.4.1 - More History

The 'More history' button can be found by scrolling up in a group conversation.
Once selected, this button can reveal more of a particular conversation further back in time
The 'More history' button is only available for groups, not private, one-to-one conversations. 

8.4.2 Search Chat History


Figure 8.4.2 - Search a Group chat history

You can search chat history within a group. There are various search options available where the user can customise the search.

*Please note that when users are not in an active conversation or in the LiveStream then group messages are batched up every 10 seconds before they appear. 

9 Contacts

Contacts will appear with a presence state next to their name within the conversations screen.

Tapping on a contacts will open the conversation allowing you to communicate with that person. 


Figure 9a - Contacts view

9.1 Contacts Icons


Figure 9.1a - Contacts in the conversation screen

Any open conversations with contacts will show at the top of the contacts screen and they will be slightly highlighted. 


Figure 9.1b - Temporary Contacts

Any contacts with whom you have an open conversation, but who are not part of your permanent contacts list, will have a temporary contact icon next to them. 

Tapping on the '+' icon will add the user to your permanent contacts list. 

9.2   Chat View

Tap on a user's name will open a conversation with that user. As in group conversations, your messages will opena  conversation with that user. 
As is the same with group conversations, your messages will appear in blue and your contacts with a white background. 


Figure 9.2a - Chat view

9.3 Moving IMs

Users have the option to move relevant private conversations that are relevant to a business topic. This allows group context and conversation to drive better informed and quicker business decision. Within the private conversation screen, the user can select 'Move IM' from the options menu.


Figure 9.3a - Moving an IM option


Figure 9.3c - Moving an IM once completed

9.4 Closing an IM

If youa re in a conversation screen and you want to close this conversation, you can select the 'close' button in the top right-hand corner of the open conversation. 

This will prompt a pop-up mesage asking if you wish to end the chat


Figure 9.4a - Close IM

11   Presence


Figure 11a - Changing presence

Tap the Presence icon to change your presence. This updates your contacts on your state of availability.

You can also change your presence prior to logging in, in the log on screen (as described in section 5).

If MindLink Mobile for iPad is connected to Microsoft Office Communication Server 2007 R2 with Group Chat, the presence status options available include “Available”, “Busy”, “Do Not Disturb”, “Be Right Back”, “Do Not Disturb” and “Away”.


12   LiveStream


Figure 12a – LiveStream

The LiveStream allows you to have a consolidated view of all active chats - private and your favourite groups.

Conversations flow from bottom to top. The most recent comments can be seen at the top of the LiveStream column.


12.1   Configuring the LiveStream


Figure 12.1a - Selecting favourite groups

To select which group conversations should be displayed, tap on the edit button on the top left hand corner of the LiveStream column. Here you can select or deselect favourites from all groups that you have joined on your tablet device. After selecting or deselecting the intended groups, tap on the overlay and the LiveStream will update accordingly.

A deselected group will have a blank checkbox to the left-hand side of it rather than a green tick (see Figure 12.1a).

You are able to sort them alphabetically by selecting the ‘ABC’ button. To select those you have not selected as favourites already, tap on the white checkbox in the ‘sort by’ bar. These unselected groups will then be displayed for you to make your selections accordingly.


12.2   Initiating conversation from the LiveStream

12.2.1   Contact


Figure 12.2.1a - LiveStream Quick IM

You can ‘quick reply’ to your contacts in the LiveStream in two ways.

This can be done by pressing on the name of the contact - that sent you the IM.

Or, alternatively you can swipe the Livestream entry from left to right, to reveal the option to IM the contact.



Figure 12.2.1b - LiveStream quick IM compose

The quick reply feature will launch a compose message box for you to respond to the IM in the livestream - without leaving its confines. To exit quick reply, tap on the grey ‘x’ in the top right corner of the compose message box.


12.2.2   Group


Figure 12.2.2a - LiveStream quick reply Group

You can ‘quick reply’ to a Group Chat in the LiveStream in two ways.

This can be done by pressing on the name of the Group - which the message appears in.

Alternatively you can swipe the Livestream entry from left to right, to reveal the option to message the Group where the message was posted.

For Chat Room entries in the Livestream you are also able to IM the user who posted to the Group – this is available using the same method.


13   Group Chat Add-ins

Group chat add-ins are web pages or web applications that appear in Microsoft Lync Group Chat. The MindLink Mobile for iPad now utilises this powerful feature to enhance the user experience. For example, it is now possible to plug in a web application which connects with line of business applications, this web application will then integrate/interact with the group where the add-in is hosted.


13.1   Viewing an add-in


Figure 13.1b – Open add-in

You may find the add-in is closed, in order to open it click on ‘Open’ in the group’s upper menu image079.png To close an add-in click on ‘Close’ in the same upper menu image080.png.


Viewing an Add-in in Landscape

The add-in will be located within a pane below the chat panel. The Add-in is fully interactive.


Figure 13.1c – Open add-in

14   App settings

By going to ‘application settings’ on your iPad, you can ‘enable logging’. By enabling logging, it is possible to receive an internal log to your device console. Use this setting if advised to do so by your administrator as in general, this should be turned off.    


Figure 14a – Steps to enable logging


14.1   Timestamps

Timestamps are configurable via your iOS device settings (See figure 73). Toggling, enable timestamps – changes the appearance of the timestamp from the formatting - message sent “2 weeks ago” (See figure 14.1a) to more exact detailing – i.e. message sent “15:05 23/12/2014” (See figure 14.1b).  This adds the configurability to change the timestamps displayed - relevant to your enterprise needs. 


Figure 14.1a – Standard Dating



Figure 14.1b – Exact Timestamps


15   Multiple Chat Clients Behaviour

This section explains how communication will work when the same user is logged into several chat clients.


15.1   Group Chat

A user can log in to the following OCS chat clients:

-          Office Communicator 2007(MOC)

-          Lync Communicator

-          Group Chat client

-          Lync Group Chat client

-          MindLink Mobile client

-          MindLink Desktop client



Figure 15.1.1a - User Initiated conversation in Lync Client

When a user initiates an IM conversation with another person, all messages for that conversation will be received on the chat client that you are connected to.


15.1.2   A contact initiates a conversation

When a contact, regardless of whether they are on your contact list or not, initiates an IM conversation, all of the chat clients for the receiver are notified that a new conversation has been initiated. All chat clients except MindLink Mobile for iPad will notify you of new messages via toast windows and/or flashing task bar icons. MindLink Mobile for iPad will notify you of new messages with the IM notification icon. New entries with unread messages will appear in the active conversations group in the ’Contacts’ screen.

Please note that the chat client you choose to accept the conversation is the one that is going to receive all subsequent messages. Alternatively, if the conversation is not opened in any chat client, the new messages will go to one client selected by the OCS server (most likely the Office Communicator).

If you have active IM conversations and the iPad is locked, MindLink Mobile for Table will tell the OCS server to terminate the conversation. This means that when the other party next sends a message, all other clients will display toast windows and/or flashing task bar icons again, giving you chance to accept the conversation with another client. If no other client accepts the conversation, the OCS server will select one (most likely MindLink Mobile for iPad, in this instance).



Figure 15.1.2a - Toast notification for new message for Lync client



Figure 15.1.2b - MindLink Mobile for iPad notification



16   New Feature Support for Lync 2013

MindLink Desktop against Microsoft Lync 2013 now supports the following new features:

  •          Unread Count Synchronisation – Unread counts now synchronise across all MindLink products e.g. if a user reads new messages within a chat room using MindLink Mobile for iPad, the unread count will be updated across all products such as MindLink Desktop or MindLink Mobile for BlackBerry.
  •          Groups and Filter Synchronisation – If a group is added or filter created within MindLink Mobile for iPad, all updates are automatically updated and synchronised and will be available in all MindLink products.
  •          Contact Unification – MindLink user contacts can now be centrally synchronised across MindLink, Exchange, Outlook and Lync.
  •          Configuration of MindLink (for Administrators only) – Configuring MindLink Mobile against Microsoft Lync 2013 is now even more simple. The MindLink Management Center can auto configure itself with the push of a button using its new auto discovery and provisioning technology. All server details and settings are discovered by the Management Center saving the administrator from configuring the settings manually.



Here we show the processes involved with using one of our supported MDM clients.


1   MindLink for BlackBerry Dynamics (iOS)

MindLink Mobile enables MindLink for BlackBerry Dynamics(Formerly GOOD Dynamics) functionality on Apple iOS devices.


1.1   Prerequisites:

First, you need to download the latest version of MindLink for BlackBerry from the app store (Figure A1.1a).


Figure A1.1a – MindLink for BlackBerry in App store



Figure A1.1b - MindLink for BlackBerry logo

Make sure you have the correct app for BlackBerry by checking the icon in the lower left-hand side of the app logo highlighted by the red outlining and padlock logo. (Figure A1.1b).



Figure A1.1c - BlackBerry Browser

You can also download BlackBerry Access from the App store in order to access your links and files within secure BlackBerry Browser environment. Without this links web links and files will open using safari (Figure A1.1c).



Figure A1.1d - BlackBerry Access icon


1.2   Container screens

As soon as the download is complete and you launch the app, you will come across the following screen:



Figure A1.2a  – Access key provision screen

You will receive the needed credentials for BlackBerry from the BlackBerry admin server. If the email and access key have not been already provided, contact your administrator for further information on completing this step.



Figure A1.2b – Setting extra Password

Following this authentication process you will be asked to set and confirm an additional “BlackBerry” password. This is the password you will be required to use every time you launch the app.



Figure A1.2c - Loading screens

Upon successfully completing the previous steps you will see the loading screen. Initially shown on the left. Followed by a more in depth progress screen on the right.


1.3   Request URL screen


Figure A1.3a – Request URL screen

This screen shows successfully entering the MindLink app.

You will be prompted to enter the server details into your device. These details will be provided by your administrator.


1.4   Logging in


Figure A1.4a – Login screen

The final step before being able to access the MindLink Mobile app for BlackBerry is to type in your Lync credentials and Log on.


1.5   Errors


Figure A1.5a – Error screen

In the event of receiving an error, such as that shown in Figure A1.5a, please contact your administrator to resolve the issues.


2   MindLink for MobileIron (iOS)

MobileIron offers Mobile Device Management (MDM) solutions and Enterprise Mobility Management (EMM) for mobile devices. Developed in order to offer secure mobility and advanced user experience.


2.1   Prerequisites

2.1.1   Application


Figure A2.1.1a – MindLink for MobileIron in App store

First, you need to download the latest version of MindLink for MobileIron from the app store (Figure A2.1.1a).



Figure A2.1.1b - MindLink for MobileIron logo

Make sure you have the correct app for MobileIron by checking the icon in the lower left-hand side of the app logo. (Figure A2.1.1b).


2.1.2   MobileIron Application Suite

Make sure you have the three necessary applications - - If they are not already installed on your device, download from the App store or contact your administrator.



Figure A2.1.2a – Mobile@work logo

Mobile@work app integrates your iOS device with your company’s mobile operations. It helps configuring your device for access to your corporate Wi-Fi and VPN networks, as well as pushing out updates.


Figure A2.1.2c - MobileIron Tunnel logo

MobileIron Tunnel app allows organizations to authorize specific business apps, including internally built and App Store apps, to access corporate resources behind the firewall. Regulating intranet traffic.


Figure A2.1.2d – Web@work logo

Web@Work is an enterprise mobile browser which enables users to access internal web resources quickly and easily. It protects the data - both in rest and in motion - on the device.


2.2   Container screens

As the download is complete and you launch the app - you will encounter the following screens:


Figure A2.2a – Loading screen



Figure A2.2b – ‘Retired’ state when tools are not installed

This screen indicates that the app has not yet been deployed. Please contact an administrator for further instructions.



Figure A2.2c – Passcode screen

When you first launch Mobile@Work, you will be prompted to set a passcode.

 You will need to use this same passcode every time you come across this page.



Figure A2.2d – Log into Mobile@work

If these details have not already been provided, please contact your administrator to receive further instructions on completing this process.





Figure A2.2e - Connection established

Figure A2.2f - Checkin/enroll

Figure A2.2g - Secure

The pages shown in Figure A2.2e-g are related to the deployment of the app in the Admin Portal of MobileIron. Should they appear on your screen, please contact an administrator.

2.3   Request URL screen


Figure A2.3a – Request URL screen

You will be prompted to enter the server details into your device. These details are provided by your administrator.


2.4   Logging in


Figure A2.4a– Login screen

The final step before being able to access the MindLink Mobile app for MobileIron is to type in your Lync credentials and Log on.


2.5   Errors



Figure A.2.5a – Not Authorized

Figure A2.5b - Retired

In the event of such errors, contact your administrator to resolve the issue.


3   SECTOR for iOS

This section will provide simple instructions accompanied with screenshots to start using the SECTOR wrapped MindLink Mobile Client on your iOS devices.

Before you can install and start using MindLink for SECTOR (iOS) users must first have the BES12 client for mobile installed on their iOS device.

1.       If the BES12 client has not been installed already it can be downloaded and installed directly from the App Store.


Figure A3a – Installing the BES12 Client from the App Store


2.       After installing the BES12 client users will be prompted with the End User License Agreement (EULA) – Press ‘I Agree’ to continue.


Figure A3b – BES12 EULA


3.       After accepting the EULA the user will be prompted to enter their email address to activate the Secure Work Space on their device.


Figure A3c – Activation; Enter email address


4.       After entering an email address the BES12 client will prompt to enter the server address given to you by your administrator or stated in the activation email.


Figure A3d – Activation; Enter server address


5.       Once the server address has been entered the BES12 client will prompt to accept Certificate Information. As prompted: “If the details match the information provided in the activation email, click Accept”.


Figure A3e – Activation; Certificate Information


6.       The next step is to enter your username and password as specified by the activation email or your administrator. Please Note: by default the username field may contain your email address rather than your username, ensure that the correct username has been entered.


Figure A3f – Activation; Enter user credentials


7.       Before your device can complete activation you will receive another prompt to install a certificate, press OK to continue.


Figure A3g – Certificate installation prompt


8.       Once you have pressed OK, you will transition to the following screens. When prompted to install the profile (middle) press ‘Install’. When the installation has completed, press ‘Next’.




Figure A3h – Enrollment

Figure A3i –Profile view

Figure A3j – Progile acceptance


9.       Press ‘Install’, when prompted to trust the profile source to manage your iOS device remotely, press ‘Trust’.

IMG_0016    image126.jpg

Figure A3k – MDM Profile Installation; Trust Source


10.   Successfully completing the MDM profile installation will bring the user back to the BES12 Client where they are prompted to create and confirm a password for their Secure Work Space.

11.   After creating and confirming a password for your Secure Work Space please allow a moment for the device to setup your Secure Work Space.


Figure A3l – Setting up Secure Work Space


12.   After the device has setup the Secure Work Space you may be prompted to login using the password you have just created. Additionally, users are required to enter their Work Space password every time they wish to access their Work Space.


Figure A3m – Secure Work Space login


13.   After entering your Work Space password you will enter the Work Space home screen where you have a number of options including the option to download and install any assigned apps like MindLink Mobile for SECTOR.


Figure A3n – Secure Work Space; Assigned applications


14.   Once you press install for MindLink Mobile for SECTOR you will transition to the App Store.


Figure A3o – App Store download; MindLink for SECTOR


15.   When the download completes you can launch MindLink for SECTOR and begin initial configuration by entering the server address provided by your administrator.


Figure A3p – MindLink Mobile for SECTOR, Enter Server URL

16.   If you have entered the correct server details initialisation will begin and after completion you will transition to the login screen.


4   MindLink for Citrix

Citrix offers Mobile Device Management (MDM) solutions for iOS devices. It provides secure mobility and advanced user experience.

4.1 Prerequisites

If it is not already installed on your device, download it from the App store or contact your administrator.



Figure A4.1a - Worx Home logo 

Worx Home app integrates your iOS device with your company’s mobile operations. It helps configuring your device for access to your corporate Wi-Fi and VPN networks, as well as pushing out updates.


4.2 Container screens

If you try to download and launch MindLink for Citrix without configuring Worx Home first, the app will not be wrapped- you will be using the vanilla version.

Therefore, you should make sure Worx Home has been properly configured.


4.2.1 Worx Home - Enrolment

When you launch Worx Home you will come across one of the following screens:


a) Not configured


Figure A4.2.1a- Start the enrolment process

If you encounter this screen, contact your administrator to receive further instructions on completing this process.


b) Configured


Figure A4.2.1b- Enter PIN to unlock Worx Home

In this case, enter the PIN number that you set during the enrolment process.


4.2.2 Downloading the app

To download the app from Worx Store, tap on the plus (+) sign and select MindLink from the list (Figure A4.2.2a).


Figure A4.2.2a - Worx Store


Make sure you select the correct app for Citrix by checking the icon in the lower left-hand side of the app logo. Tap on the plus (+) sign to download MindLink on your device (Figure A4.2.2b).


Figure A4.2.2b - Downloading MindLink


4.3 Select mode

When the download is complete and you launch the app, you will encounter the following screen:


Figure A4.3a - Select mode: work or personal

Select the ‘Work App’ mode-otherwise the app will not integrate properly with your company’s MindLink system


4.4 Request URL screen

You will be prompted to enter the server details into your device. These details are provided by your administrator.


Figure A4.4a - Request URL screen


4.5 Logging in

The final step before being able to access the MindLink Mobile app for Citrix is to type in your Lync credentials and Log on.


Figure A4.5a– Login screen


4.6 Secure web

In order to access files or internal web resources from the app, you might need to download Citrix’ enterprise mobile browser- “Worx Web”- from the Worx Store.

If you are unsure whether you need to do this, contact your administrator.


Figure A4.6a - WorxWeb logo

5   MindLink for AirWatch

5.1 Prerequisites

This section will provide guidance on how to installMindLink for Airwatch client on your iOS device. Before installation please ensure that your device is enrolled via Agent or Container. In the event you encounter difficulties with any of the following steps, please contact your IT administrator

For the purpose of this guide we will be enrolling with Airwatch Agent


Figure 5.1a - MindLink for Airwatch on the App Store

To begin installation start by installing the MindLink for Airwatch client from the App Store

5.2 Enrollment


Figure 5.2a- Airwatch Agent device enrollment screen

Before installation of MindLink for Airwatch you will need to ensure that your device is enrolled with Airwatch, this can be done via Airwatch Agent or Airwatch Container. However, this will be outlined by your IT department beforehand.From here you will need to enter the provisioned details required for enrollment.


Figure 5.2b- Profile Installation

Once your device has been successfully enrolled you will be prompted to install the Airwatch profile.


Figure 5.2c- Successful Enrollment

Once you have installed the device profile you will be redirected to a URL that confirms successful enrollment. From here you can begin installation and setup of the MindLink for Airwatch app

5.3 Installation


Figure 5.3a- Opening MindLink for AirWatch

When presented with this screen you will want to enter the server details provisioned by your IT department so that you can connect to MindLink for Airwatch.


Figure 5.3b- Logging in

To login use the details that you have been provisioned with.

5.4 Errors


Figure 5.4a - Device not enrolled

If you are unable to login to MindLink for Airwatch you may be greeted with an error message such as the one in figure 5.4a. If this is the case, please contact your IT administrator for support.