Loading...
 

MindLink Mobile - iOS

Version 17.2

Introduction

MindLink Mobile for iPhone is an extension of the MindLink suite, which you can use whilst on the go. It is a secure and real-time collaboration client designed to extend and complement the powerful features of various bases, such as Microsoft Office Communication Server 2007 R2 with Group Chat, Lync 2010, Lync 2013 and Skype for Business 2015 with Group Chat.

MindLink Mobile allows you to choose which channels you want to take with you whilst away from your desk, enabling you to be at your most efficient when on the go.

MindLink Mobile for iPhone can be used from a range of iOS devices; the iPhone, iPad and iPod touch with OS versions 8.0 and above.

With MindLink Mobile you can:

  • View contacts and groups
  • Join or import groups from your desktop
  • Leave groups
  • Find and add contacts
  • Send and receive instant messages and alerts and receive links and stories
  • Set your presence for others to see your availability
  • View of all the activity in your favourite groups

It also explains some of the behavior of MindLink Mobile for iPhone, such as the error messages and the behavior exhibited when multiple clients are being used at the same time.

 

1 MindLink Mobile for iPhone

Image1a

Figure 1a - MindLink on the Home screen

There are 5 available versions of MindLink for iOS; the standard client (vanilla), the client for BlackBerry, the client for MobileIron, the client for Sector (SWS) and the client for AirWatch - not pictured.

2 Configuring

Image2a

Figure 2a - Configuring MindLink

Screen showing configuration options for MindLink Mobile.

3 Device Prompts

Image3a

Figure 3a - Prompt to receive push notifications

Upon initial set-up, you will be prompted as to whether you would like to receive push notifications.

4 Logging On/Out

Image4b

Figure 4a - MindLink Mobile for iOS log on screen

After the initialisation, the log on screen will be shown.

The options for this are displayed in the drop-down box. See section 10 for further details of 'Presence' selection.

Image4a

 

Figure 4b - Selecting presence from the log on screen

Before selecting the 'Log on to MindLink' button, it is possible to select a presence state.

Image4b

 

Figure 4c - Entering user name and password

Enter your user name and password to log on.

 

Image4c

 

Figure 4d - Logging on to MindLink

It is possible to cancel your log on whilst the application loads by pressing the ‘Cancel log on’ button at the bottom of the screen.

4.1 Failure to Log on

If logging on has not been successful, an error message will appear to alert you. Different error messages will appear according to the reason why log on was unsuccessful. See figure 4.1a and 4.1b.

Image4.1a

Figure 4.1a - Login failure due to invalid credentials

In this case the user name and/or password has been entered incorrectly, so the log on has failed. To cancel the log on tap on the button and re-enter your credentials. Otherwise, tap 'Retry log on'.

Image4.1b

Figure 4.1b - Logon failure due to network

This message shows that the log on has failed due to 'host details' or 'network problems'. There are several reasons why MindLink Mobile might not be able to connect:

  1. Your mobile device has been unable to reach the server
  2. The server is down
  3. The internet connection is not sufficient
  4. The server address may not have been entered correctly
  5. If VPN is required, it could be that VPN is switched off or has not been configured correctly

4.2 Remember Username

Image4.2a

Figure 4.2a - Log on screen with the 'Remember me' option enabled

MindLink Mobile has a ‘remember me’ option. To store your username for future sessions, select the ‘Remember me?’ option before successfully logging on. To make MindLink Mobile forget your username, deselect ‘Remember me?’ and log on. After successfully logging on, the username will be forgotten.

Writing to the side of the picture

Writing to the side of the picture

4.3 Disable IM mode

Image4.3a

Figure 4.3a - Appearance of MindLink Mobile in 'Disable IM' mode

When the ‘Disable IM’ mode has been selected on the log on screen, the layout of MindLink Mobile will appear changed once you are logged on. See Figure 4.3a for the change in layout from MindLink Mobile when the ‘Disable IM’ feature is enabled.

As can be seen from the above screenshot, when 'Disable IM' mode is enabled contacts will no longer appear to the user. Also of note is the lack of a presence tab, when 'Disable IM' mode is enabled the user will appear as offline to their contacts and will not be able to change their presence. When ‘Disable IM’ is not on, the process to log out is different (see section 4.4below and Figure 4.4a and 4.4b).

4.4 Logging Out

Image4.4b

Figure 4.4a - Logging out from the presence tab

To log out, select the ‘Presence’ tab which is located in the bottom right corner of the screen. Just below the center, there is a red ‘Log out’ button. Press this to close the application (See figure 4.4a).

Image4.4z

 

Figure 4.4b - Logging out whilst IMs are disabled

When the app is in ‘Disable IM’ mode, a ‘Logout’ tab can be found in the bottom right corner of the screen (4.4b).

Image4.4c

 

Figure 4.4c - Logging out of MindLink in progress

The screen will appear as shown in the figure center when the MindLink mobile application is being closed.

4.5 Group Chat Disabled

Image023

Figure 4.5a - Appearance of MindLink Mobile in 'Disable Group Chat' mode

Here the user is able to decide if they wish to disable group chat, assuming this is possible based on your organisation's infrastructure, the user will be presented with only IM functionality. Please note: disabled IM becomes greyed out when this is selected.

Image024

Figure 4.5b - Appearance of MindLink Mobile in 'Disable Group Chat' mode

When the ‘Disable Group Chat’ mode has been selected on the log on screen, the layout of MindLink Mobile will appear changed once you are logged on.

As can be seen from the above screenshot, when 'Disable Group Chat ' mode is enabled groups will no longer appear to the user.

5 Automatic Reconnection

MindLink Mobile will automatically attempt to reconnect - if it is disconnected at any time.

The amount of time it takes to reconnect depends on the cause of the disconnection. MindLink Mobile will attempt to reconnect if there is sufficient network coverage, immediately after being disconnected.

MindLink Mobile operates in 2 modes:

  • Offline Mode – you will be able to view instant messages but you will not be able to send or receive new messages. MindLink Mobile will continue to attempt reconnection without any further interaction required, until a connection is made (and Online Mode is activated).
  • Online Mode – MindLink Mobile is fully functional.

Image5a

Figure 5a - Disconnected

Image5b

 

Figure 5b - Reconnected

6 Button Functionality

Image6.1a

LiveStream

The Livestream shows the most recent messages in your 'favourite' groups, as well as those from your contacts.

Image6.1d

Conversations

The conversation view allows you to search for both groups and contacts. From here you can also: messgage another user, check unread messages and delete groups and contact.

Image6.1e

Presence

The presence view allows you to adjust your presence from a number of options. Such as: available, busy, do not disturb, be right back and away.

Image6.1f

Settings

The settings button allows you to edit favourites in the livestream and to remove contacts/groups in the conversations view.

Image6.1c

Sync

Use this button to sync desktop contacts/groups to the device.

7 Notifications

MindLink Mobile shows error messages to warn you without any configuration, but some notifications can be configured on the iPhone.

7.1 Error messages

Image7.1a

Figure 7.1a - Resend failed message

If at the time of sending a message the connection is lost, an alert will show and a button to resend the message will become available. The button will remain available until the message is successfully resent.

7.2 Standard Notifications

Image8.2c

Figure 7.2a - Unread message count on contacts & groups tab

Unread message counts will be shown in the menu bar (Figure 7.2a).

Image7.2e

Figure 7.2b - Unread message count on the home screen

As well as on the application icon on the home screen, as they are received (Figure 7.2b).

Image7.2c

Figure 7.2c - Confirmation prompt to end conversation

If you would like to end an active conversation you can do so using the (...) button and tapping the 'X' icon. When pressing the 'X' icon you will receive a prompt to confirm that you want to end the conversation.

7.3 Setting Notifications

Image7.3a

Figure 7.2a - Unread message count on contacts & groups tab

It is possible to set the standard iPhone notifications for this application.

  1. Open Settings.
  2. Select Notifications Center.

Image7.3b

Figure 7.2b - Unread message count on the home screen

  1. Select MindLink.
  2. Configure the notifications as required.

Image7.3c

Figure 7.3c - Notification as an alert

Depending on your selection in the settings, you may receive no notifications, banners or alerts. Banners will flash at the top of the screen and disappear, whereas alerts will have to be tapped to close them (see Figure 7.3c).

8 Conversations

Image8.2a

Figure 8a - Conversations view

To access the Conversations tab, click on the icon at the bottom of the screen. Once the Conversationsscreen is displayed, the icons at the top-center and top-right of the screen will allow you to remove groups/contacts and will allow you to sync your contacts/groups from the desktop. All of the groups and contactsyou have selected to appear in your mobile device will appear here. Groups and contactswith unread messages will display the unread count next to their names as well as the total of all unreadmessages on the Conversationsicon in the bottom menu.

8.1 Adding Contacts and Groups

Image8.1a

Figure 8.1a - Searching Contacts

There are two ways to add contacts and groups. Click on the 'Search groups and contacts' input at the top of the conversations view. Begin typing the name of the group or contact you wish to add. Your results list will then auto-populate itself as you enter your search term.

Image8.1b

Figure 8.1b - Sync desktop contacts

Alternatively, you can select groups you have already joined from another device. For example, groups you have already joined on your desktop. Click on the 'sync' icon at the top of the screen. Select the groups and contacts that you wish to sync and click 'Sync groups and contacts'.

8.2 Removing Contacts and Groups

Image8.3

Figure 8.2a - Removing Contacts and Groups - Method 1

Tapping on the 'Edit' icon (cog) will allow you to select and remove conversations and groups of your choosing. Once a conversation is selected, you can click the trashcan to remove said conversation from your device. Alternatively as shown in figure 8.2b you can 'swipe' right to remove a contact or group.

Image8.2b

Figure 8.2b - Removing Contacts and Groups - Method 2

Alternatively as shown in figure 8.2b you can 'swipe' right to remove a contact or group.

8.3 Chat Features

  • Alerts
  • Mentions
  • Custom global or per group notification settings

8.3.1 Alerts

Image8.3.1a

Figure 8.3.1a - Alerts

Alerts are messages of high importance and, when received, they have a red sign on the center hand side.

8.3.2 Mentions

Image8.2b

Figure 8.3.2a - Mentions

You can tag a message using a colleague's name so that the message is directed towards them and the specific content is filtered for the user who is then m ore likely to read it. The mention appears as @user's name with the @character before the user's name. The mention is a user link which will initiate a private IM session if it is clicked. Autocomplete will occur if possible

Image8.3.2b.png

Figure 8.3.2b - 'My Mentions'

All mentions for a user will appear within the 'My Mentions' group with the unread count to the right of the title. All available messages in specific groups where the user has been mentioned will also appear within the 'My Mentions' group

8.3.3 Hashtags

You can tag a message or conversation to make a specific filtered thread, making it easier for users to follow within a chat room. To create a hashtag, simply enter # 'Name of tag' within the body of the message. Auto complete will occur as soon as the '#'character followed by a single character is typed, the application will try to match any existing threads that are accessible to the user.

image8.3.3a.png

Figure 8.3.3a - Creating a hashtag (with autocomplete)

 

image8.3.3.png

Figure 8.3.3b- Hashtag Group Display

From the options menu within the group, the user can select the ‘Hashtags’ option to display the threads screen, which lists all of the threads accessible to the user.

The threads screen within the group lists all of the existing threads the user has access to. It also includes the unread counts on each thread.

8.4Groups

Tapping on a group will open the conversation, showing the chat history and allowing you to share and comment. Once a group is selected, the options icon (...) in the right hand corner of the page can be seen.

image8.4a.jpg

Figure 8.4a - Groupview

image8.4b.png

Figure 8.4b- Group options menu

By tapping the options icon (...), you can view some extra options for each chat room, such as relevant hashtags, group members, search the group and set notifcation preferences.

image8.4c.png

Figure 8.4c- Conversation between user and other contacts in a group

Comments that you have made will appear in blue. Other contacts' comments will appear with a white background.

image8.4d.png

Figure 8.4d- Members list

Once the member's list icon is selected, the participants of the group will be displayed. The members list also contains information about the topic and the description of the group.
Users who are not on your contacts list appear with the temporary contact icon. Tap on the '+' icon to add the user as a contact.
Selecting any user's name other than your own will open a conversation with the user.
To exit the members list, tap on the overlay on the center hand side.

8.4.1 More History Option

image8.4d (2).png

Figure 8.4.1- More History

The 'More history' button can be found by scrolling up in a group conversation.

Once selected, this button can reveal more of a particular conversation further back in time.

The 'More history' button is only available for groups, not private, one-to-one conversations.

8.4.2Search Chat History

image8.4.png

Figure 8.4.2- Searching a Group chat history

You can search chat history within a group. There are various search options available where the user can customise the search.

*Please note that when users are not in an active conversation or in the LiveStream then group messages are batched up every 10 seconds before they appear.

9 Contacts

Contacts will appear with a presence state next to their name within the conversations screen.

Tapping on a contact will open the conversation allowing you to communicate with that person.

image9a.png

Figure 9a - Contacts view

 

9.1ContactsIcons

image9a.png

Figure 9.1a - Contacts in the conversation screen

Any open conversations with contacts will show at the top of the contacts screen and they will be slightly highlighted

image9.2b.png

Figure 9.1b - Temporary Contacts

Any contacts with whom you have an open conversation, but who are not part of your permanent contacts list, will have a temporary contact icon next to them.

Tapping on the '+' icon will add the user to your permanent contacts list.

 

9.2 Chat View

Tap on a user's name will open a conversation with that user. As in group conversations, your messages will open a conversation that user.

As is the same with group conversations, your messages will appear in blue and your contacts with a white background.

image9.2a.png

Figure 9.2a - Chat view

 

 

9.3 Moving IMs

Users have the option to move relevant private conversatiosn that are relevant to a business topic. This allows group context and conversation to drive better informed and quicker business decision. Within the private conversation, screen the user can select 'Move IM' from the options menu

image9.3a.png

Figure 9.3a - Moving an IM option

image9.3b.png

Figure 9.3b- Confirmation of moving IM

image9.3c.png

Figure 9.3c- Moving an IM once completed

9.4 Closing an IM

If you are in a conversation screen and you want to close this conversation, you can select the 'close' button in the top right-hand corner of the open conversation.

This will prompt a pop-up message asking you if you wish to end the chat

image9.4a.png

Figure 9.4a - Close IM

image9.4b.png

Figure 9.4b- Close IM confirmation

 

10 Presence

 

Tap the presence icon to change your presence. This signifies your state of availability to your contacts.

You can also change your presence prior to logging in via the log on screen (as described in Section 5).

If MindLink mobile is connected to Lync or Microsoft Office Communication Server 2007 R2 with Group Chat, the presence status options available include: "Available", "Busy", "Do Not Disturb", "Be Right Back" and "Away".

image10a.png

Figure 10a - Presence Options

 

11 LiveStream

The LiveStream allows you to have a consolidated view of all active chats and of all your favourite groups.

The most recent comments can be seen at the top of the LiveStream channel (conversations flow from bottom to top).

All private IM conversations will also be shown in the LiveStream.

image12a.png

Figure 11a - LiveStream view

 

11.1 Configuring the LiveStream

To select which groups should be displayed in the LiveStream, tap on the edit button on the top center-hand corner. Here you can select or deselect favourites from all groups that are joined on your mobile device. Tap on the overlay to return, and the LiveStream will update accordingly. Adjacent center a deselected group will have a blank box rather than showing a green tick when the group is selected. You are able to sort groups alphabetically by selecting the 'ABC' button. To select those you have not selected as favourites already, tap on the blank box in the 'sort by' bar. Alternatively, select the green tick for those that are currently shown in your LiveStream.

image12.1a.png

Figure 11.1a - Selecting favourites for the LiveStream

 

11.2 Initiating conversation from the LiveStream

You can ‘quick reply’ to both contacts and groups in the LiveStream by swiping the message from center to right.

 

11.2.1 Contact

You can 'quick reply' using one of two different methods. This can be done by pressing on the name of the contact from whom you have received an instant message (IM). Or, alternatively you can swipe the LiveStream entry from center to right, to reveal the quick reply options.

image12.2.1a.png

Figure 11.2.1a - Slide to reveal quick reply feature

 

The quick reply feature will launch a compose message box for you to respond to the IM in the LiveStream - without exiting the LiveStream. To exit quick reply, tap cancel.

image12.2.1b.png

Figure 11.2.1b - Using the quick reply feature

 

11.2.2 Group

You can 'quick reply' to a Group Chat in the LiveStream in two ways. This can be done by pressing on the name of the Group - which the messages appears in. Alternatively you can swipe the LiveStream entry from center to right, to reveal the option to message the Group where the message was posted. For Chat Room entries in the LiveStream you are also able to IM the user who posted to the Group - this is available using the same method.

image12.2.1a.png

Figure 11.2.2a - Quick reply to Group Chat from the LiveStream

 

The quick reply feature will launch a compose message box for you to respond to the Group message in the LiveStream - without exiting the LiveStream. To exit quick reply tap cancel.

image12.2c.png

Figure 11.2.2b - Composing a quick reply message in the LiveStream

 

12 App settings

By going to ‘application settings’ on your iPhone, you can ‘enable logging’. By enabling logging, it is possible to receive an internal log to your device console. Use this setting if advised to do so by your administrator as in general, this should be turned off.

image13a.png

Figure 12a - Enable logging and timestamps in App Settings

 

12.1 Timestamps

Timestamps are configurable via your iOS device settings (See Figure 13a). Toggling, enable timestamps – changes the appearance of the timestamp from the formatting - message sent “2 minutes ago” (See Figure 13.1a) to more exact detailing – i.e. message sent “17:03” (See Figure 13.1b). This adds the configurability to change the timestamps displayed - relevant to your enterprise needs.

image13.1a.jpg

Figure 12.1a - Standard Dating

 

image13.1b.jpg

Figure 12.1b - Exact timestamp

 

13 Multiple Chat Clients Behavior

This section explains how communication will work when the same user is logged into several chat clients.

 

13.1 Group Chat

A user can log in to the following chat clients:

- Office Communicator 2007(MOC)

- Lync Communicator

- Group Chat client

- Lync Group Chat client

- MindLink Mobile client

- MindLink Desktop client

 

When a user initiates an IM conversation with another person, all messages for that conversation will be received on the chat client you are connected to.

image14.2a.jpg

Figure 13.2a - Conversation in Skype for Business 2015 Client

 

13.3 A contact initiates a conversation

When a contact, regardless of whether they are on your contact list or not, initiates an IM conversation with you, all of the chat clients for the receiver are notified that a new conversation has been initiated. All chat clients - except MindLink Mobile for iPhone will notify you of new messages via toast windows and/or flashing task bar icons. MindLink Mobile for iPhone will notify you of new messages with the IM notification icon. New entries with unread messages will appear in the active conversations group in the ’Contacts’ screen.

Please note that the chat client you choose to accept the conversation is the one that is going to receive all subsequent messages until the connection is interrupted by another chat client – and the endpoint changed. Alternatively, if the conversation is not opened in any chat client, the new messages will go to one client selected by the Lync/OCS server.

If you have active IM conversations and the iPhone is locked, MindLink Mobile will tell the Lync/OCS server to terminate the conversation. This means that when the other party next sends a message, all other clients will display toast windows and/or flashing task bar icons again, giving you chance to accept the conversation with another client. If no other client accepts the conversation, the Lync/OCS server will select one (most likely MindLink Mobile for iPhone, as it was the last endpoint).

 

image14.3.png

Figure 13.3a - Message from the Skype for Business

dock

Figure 13.3b - Message coming through to the iOS dock

 

Appendix

Here we show the processes involved with using one of our supported MDM clients.

1 MindLink for BlackBerry Dynamics (iOS)

MindLink Mobile enables MindLink for BlackBerry Dynamics (Formerly GOOD Dynamics) functionality on Apple iOS devices.

 

1.1 Prerequisites

image1.1.png

Figure 1.1a - MindLink for BlackBerry on the App Store

In order to use MindLink for BlackBerry start by downloading the app from the App Store

image1.1b.png

Figure 1.1b - BlackBerry Access on the App Store

You can also download BlackBerry Access from the App Store in order to access your links and files within the secure BlackBerry Browser environment. Without this, web links and files will open in the default browser.

Please note:

BlackBerry Access is not necessary for the running of MindLink for BlackBerry, please consult your system administratorbefore making any changes

1.2 Container screens.

As soon as the download is complete and you launch the app, you will come across the following screen:

image1.2a.png

Figure 1.2a - Setting up BlackBerry

From this screen you will need to enter your email address and an access key. If you do not have the details required at this stage of set up,please contact your administrator for the provisioned access key and/or email address

image1.2b.png

Figure 1.2b - Loading Screen

Upon successful login you will see the BlackBerry loading screen

image1.2C.png

Figure 1.2c - Setting the BlackBerry password

Following a successful authentication by the BlackBerry container you will be prompted to enter an additional BlackBerry password. This is the password you will be required to use every time you launch the app.

 

 

1.3 Errors

image1.3a.png

Figure 1.3a - Error Message

In the event that an error message such as the one above appears, please contact your IT administrator for further steps to resolve the issue.

 

2 MindLink for MobileIron (iOS)

MobileIron offers Mobile Device Management (MDM) solutions and Enterprise Mobility Management (EMM) for mobile devices. Developed in order to offer secure mobility and advanced user experience.

 

2.1 Prerequisites

First, you need to download the latest version of MindLink for MobileIron from the App store.

Ensure that Mobile@Work is installed on the device before beginning setup of MindLink for MobileIron, in the event it is not please contact your system administrator

image2.1a.png

Figure 2.1a - Downloading MobileIron@Work

Ensure that Mobile@Work is installed on the device before beginning setup of MindLink for MobileIron, in the event it is not please contact your system administrator

 

2.2 Container screens

As the download is complete and you launch the app - you will encounter the following screens:

image2.2a.png

Image 2.2a- MobileIron Loading Screen

 

image2.2b.png

Image 2.2b - Username entry

When you first launch Mobile@Work, you will be prompted to setup with an associated username, please enter this as instructed by your administrator. After this you will be asked to enter a server address and password, please do this in accordance with your IT administrator

image2.2c.png

Image 2.2c - Passcode Entry

When you setup with MobileIron@Work you will need to enter a passcode. Whenever you are greeted with this screen you will need to enter the associated passcode.

2.3 Errors

image2.3.png

Figure 2.3 - Error Message

In the event of errors such as the one shown in Figure 2.3, please consult your IT administrator for further support

3 Mindlink for Airwatch

This section will provide guidance on how to installMindLink for Airwatch client on your iOS device. Before installation please ensure that your device is enrolled via Agent or Container. In the event you encounter difficulties with any of the follwoing steps, please contact your IT administrator

For the purpose of this guide we will be enrolling with Airwatch Agent

3.1 Prerequisites

image3.1a.png

Figure 3.1a - MindLink for Airwatch on the App Store

To begin installation start by installing the MindLink for Airwatch client from the App Store

3.2 Enrollment

image3.2a.png

Image 3.2a- Airwatch Agent device enrollment screen

Before installation of MindLink for Airwatch you will need to ensure that your device is enrolled with Airwatch, this can be done via Airwatch Agent or Airwatch Container. However, this will be outlined by your IT department beforehand.From here you will need to enter the provisioned details required for enrollment.

image3.2b.png

Figure 3.2b- Profile installation

Once your device has been successfully enrolled you will be prompted to install the Airwatch profile.

image3.2c.png

Figure 3.2c - Successful Enrollment

Once you have installed the device profile you will be redirected to a URL that confirms successful enrollment. From here you can begin installation and setup of the MindLink for Airwatch app

3.3Installation

image3.3a.png

Figure 3.3a - Opening MindLink for Airwatch

When presented with this screenyou will want to enter the server details provisioned by your IT departmentso that you canconnect to MindLink for Airwatch.

image3.3b.jpg

Figure 3.3b- Logging in

To login use thedetails that you have been provisioned with.

 

3.4Errors

image3.4a.png

Figure 3.4a - Device not enrolled

If you are unable to login to MindLink for Airwatch you may be greeted with an error message such as the one in figure 3.4a. If this is the case, please contact your ITadministrator for support.

 

4 MindLink for SECTOR

This section will provide simple instructions accompanied with screenshots to start using the SECTOR wrapped MindLink Mobile Client on your iOS devices.

Before you can install and start using MindLink for SECTOR (iOS) users must first have the BES12 client for mobile installed on their iOS device.

1. If the BES12 client has not been installed already it can be downloaded and installed directly from the App Store.

image101.jpg

 

2. After installing the BES12 client users will be prompted with the End User License Agreement (EULA) – Press ‘I Agree’ to continue.

image102.jpg

 

 

3. After accepting the EULA the user will be prompted to enter their email address to activate the Secure Work Space on their device.

image103.jpg

 

4. After entering an email address the BES12 client will prompt to enter the server address given to you by your administrator or stated in the activation email.

image104.jpg

 

5. Once the server address has been entered the BES12 client will prompt to accept Certificate Information. As prompted: “If the details match the information provided in the activation email, click Accept”.

image105.jpg

 

6. The next step is to enter your username and password as specified by the activation email or your administrator. Please Note: by default the username field may contain your email address rather than your username, ensure that the correct username has been entered.

image106.jpg

 

7. Before your device can complete activation you will receive another prompt to install a certificate, press OK to continue.

image107.jpg

 

8. Once you have pressed OK, you will transition to the following screens. When prompted to install the profile (middle) press ‘Install’. When the installation has completed, press ‘Next’.

image108.jpg

 

9. Press ‘Install’, when prompted to trust the profile source to manage your iOS device remotely, press ‘Trust’.

image109.jpg

 

10. Successfully completing the MDM profile installation will bring the user back to the BES12 Client where they are prompted to create and confirm a password for their Secure Work Space.

11. After creating and confirming a password for your Secure Work Space please allow a moment for the device to setup your Secure Work Space.

image110.jpg

 

12. After the device has setup the Secure Work Space you may be prompted to login using the password you have just created. Additionally, users are required to enter their Work Space password every time they wish to access their Work Space.

image111.jpg

 

13. After entering your Work Space password you will enter the Work Space home screen where you have a number of options including the option to download and install any assigned apps like MindLink Mobile for SECTOR.

image112.jpg

 

14. Once you press install for MindLink Mobile for SECTOR you will transition to the App Store.

image113.jpg

 

15. When the download completes you can launch MindLink for SECTOR and begin initial configuration by entering the server address provided by your administrator.

image114.jpg

 

16. If you have entered the correct server details initialisation will begin and after completion you will transition to the login screen.

 

5 MindLink for Citrix

Citrix offers Mobile Device Management (MDM) solutions for iOS devices. It provides secure mobility and advanced user experience.

5.1 Prerequisites

If it is not already installed on your device, download it from the App store or contact your administrator.

 

image115.png

Figure A4.1a - Worx Home logo

Worx Home app integrates your iOS device with your company’s mobile operations. It helps configuring your device for access to your corporate Wi-Fi and VPN networks, as well as pushing out updates.

 

5.2 Container screens

If you try to download and launch MindLink for Citrix without configuring Worx Home first, the app will not be wrapped- you will be using the vanilla version.

Therefore, you should make sure Worx Home has been properly configured.

 

5.2.1 Worx Home - Enrolment

When you launch Worx Home you will come across one of the following screens:

 

a) Not configured

image116.png

Figure 5.2.1a- Start the enrolment process

If you encounter this screen, contact your administrator to receive further instructions on completing this process.

 

b) Configured

image117.png

Figure 5.2.1b- Enter PIN to unlock Worx Home

In this case, enter the PIN number that you set during the enrolment process.

 

5.2.2 Downloading the app

To download the app from Worx Store, tap on the plus (+) sign and select MindLink from the list (Figure A4.2.2a).

image118.png

Figure 5.2.2a - Worx Store

 

Make sure you select the correct app for Citrix by checking the icon in the lower center-hand side of the app logo.Tap on the plus (+) sign to download MindLink on your device (Figure 5.2.2b).

image119.png

Figure 5.2.2b - Downloading MindLink

 

5.3 Select mode

When the download is complete and you launch the app, you will encounter the following screen:

image120.png

Figure 5.3a - Select mode: work or personal

Select the ‘Work App’ mode-otherwise the app will not integrate properly with your company’s MindLink system

 

5.4 Request URL screen

You will be prompted to enter the server details into your device. These details are provided by your administrator.

image098.png

Figure A4.4a - Request URL screen

 

5.5 Logging in

The final step before being able to access the MindLink Mobile app for Citrix is to type in your Lync credentials and Log on.

image112.jpg

Figure A5.5a– Login screen

 

5.6 Secure web

In order to access files or internal web resources from the app, you might need to download Citrix’ enterprise mobile browser- “Worx Web”- from the Worx Store.

If you are unsure whether you need to do this, contact your administrator.

image121.png

Figure 5.6a - WorxWeb logo