Mobile - Blackberry 10

Version 16.3


MindLink Mobile for BlackBerry is an extension of the MindLink suite, which you can use whilst on the go. It is a secure and real-time collaboration client designed to extend and complement the powerful features of various bases, such as Microsoft Office Communication Server 2007 R2 with Group Chat, Lync 2010 and 2013 and Skype for Business 2015 with Group Chat.

MindLink Mobile allows you to choose which channels you want to take with you whilst away from your desk, enabling you to be at your most efficient when on the go.

MindLink Mobile for BlackBerry can be used from a range of devices supporting BlackBerry OS versions 10.0 and above.

This document gives an overview of the various features of MindLink Mobile for BlackBerry.

With MindLink Mobile you can:

  •          View contacts and groups
  •          Join or import groups from your desktop
  •          Leave groups
  •          Find and add contacts
  •          Send and receive instant messages and alerts and receive links and stories
  •          Set your presence for others to see your availability
  •          View of all the activity in your favourite groups
  •          BlackBerry Hub Integration
  •          Cascades
  •          BlackBerry Sector

It also explains some of the behaviour of MindLink Mobile for BlackBerry, such as the error messages and the behaviour exhibited when multiple clients are being used at the same time.


1   MindLink Mobile for BlackBerry

Figure 1 - MindLink Mobile for BlackBerry

The application icon will be downloaded onto the main screen of the BlackBerry.

Tap on the icon to launch the application.


2   Configuring


Figure 2 – Screen prompting server details

When the MindLink Mobile application is launched for the first time, you will be prompted to enter the server details into your device. These details are provided by the administrator.

For example, ‘http://MindLinkMobile.company.com:7074’.

See Figure 2.


3   Logging On/Out

After the initialisation, the log on screen will be shown. The user now has the option to press the ‘Change presence, login, IM & server settings’ button to view the options available. See Figure 3.


Figure 3 - MindLink Mobile log on screen

Enter your user name and password to log on.



Figure 4 – Additional login settings

Before selecting the ‘Log on to MindLink’ button, it is possible to select any chosen presence state. The options for this can be found in the ‘Change presence, login, IM & server settings ‘. See section 10 for further details of ‘Presence’.

  •          To avoid having to re-enter your username every time you log on, select the ‘remember me’ tick box.
  •          By selecting ‘Disable IM’, this will prevent your ability to receive and initiate one-to-one conversations with contacts. Only groups will be available to see and converse with.
  •          To gather diagnostic information, the ‘Enable Logging’ option can be enabled.

Here, the Server URL can also be changed.


Figure 5 – Screen display when logging on

It is possible to cancel your log on whilst the application loads by pressing the ‘Cancel log on’ button in the centre of the screen.


3.1   Failure to Log on

If logging on has not been successful, an error message will appear to alert you of this. Different error messages will appear according to the reason why log on was unsuccessful.  See Figure 6.


Figure 6 – Log on failure due to incorrect credentials

In this case, the username and/or password has been entered incorrectly so the log on has failed. To cancel the log on and re-enter your credentials, tap on the ‘Cancel log on’ button. Otherwise, tap ‘Retry log on’.


3.2   Remember Username

MindLink Mobile has a ‘Remember me’ option. To store your username for future sessions, select the ‘Remember me?’ tick before successfully logging on. To make MindLink Mobile forget your username, deselect ‘Remember me?’ and log on. After successfully logging on and off, the username will be forgotten for the next login.


Figure 7 - Log on screen with the 'Remember me' option enabled


3.3   Disable IM mode

When the ‘Disable IM’ mode has been selected on the log on screen, the layout of MindLink Mobile will appear changed once you are logged on. See Figure 8 to see the difference in layout from MindLink Mobile when this feature is not enabled.


Figure 8 – Appearance of MindLink Mobile in ‘Disable IM’ mode

There are three options in the menu at the bottom of the screen as opposed to four in the MindLink Mobile menu when the ‘Disable IM’ option is not enabled.

The ‘LiveStream’ and ‘Groups’ tabs can be seen. However, the ‘Contacts’ tab is absent, preventing the sending and/or receiving of one-to-one messages between you and your contacts. The ‘Presence’ option is also now absent (reached via the far right tab).


3.4   Logging out

To log out, swipe down from the top part of the screen to reveal an overlay option screen.  In the right hand corner, there is a ‘Log out’ option. Press this to close the application (See Figure 9).

When the app is in ‘Disable IM’ mode, a ‘Logout’ tab can be found at the bottom of the screen (see Figure 10).


Figure 9 - Log out option


Figure 10- Log out option for ‘Disable IM’ mode

The screen will appear as shown in the figure below when the MindLink mobile application is being closed.



Figure 11 – Logging out in process screen


4   Automatic Reconnection

MindLink Mobile will automatically attempt to reconnect to the chat system if it is disconnected at any time.

The amount of time it takes to reconnect depends on the cause of the disconnection. MindLink Mobile will attempt to reconnect if there is sufficient network coverage immediately after being disconnected.

MindLink Mobile operates in 2 modes:

  •         Offline Mode – you will be able to view instant messages but you will not be able to send or receive new messages. MindLink Mobile will continue to attempt reconnection without any further interaction required, until a connection is made (and Online Mode is activated).
  •         Online Mode – MindLink Mobile is fully functional. 



Figure 12 – Disconnected                                                                      

If you are disconnected, a yellow bar will appear at the top of the screen.



Figure 13 – Connected

A successful reconnection will prompt a blue bar at the top of the screen.


5   MindLink Mobile Home Screen

Once you have logged into the MindLink Mobile application, you will be presented with the home screen menu, and the ‘LiveStream’ screen will be available as the default screen. There are four menu options presented at the bottom of the home screen which are illustrated and explained below. As you tap on each menu option, the screen will show additional features and options.


Figure 14 - Menu bar


5.1   Button Functionality



6   Notifications

MindLink Mobile shows error messages to warn you without any configuration, but some notifications can be configured on the device.


6.1   Error messages


Figure 15 - Failed message action

If an action such as sending a message, closing a conversation or removing a contact and/or group fails, a notification will be shown.


6.2   Standard Notifications


Figure 16 - New messages in menu bar



Figure 17 -New messages on home screen

Unread message counts will be shown in the menu bar as well as on the application icon on the main screen, as they are received.  See Figure 16 and  17.



Figure 18 - Warning when closing a conversation

If the user tries to close a conversation whilst it is open, they will be prompted with a pop-up window. See Figure 18.


6.3   Setting Notifications



Figure 19 – Global application notifications on the device

It is possible to set the standard BlackBerry notifications for this application. This can be set globally on the device, globally within the application or specific to groups and the LiveStream.



Figure 20 – Global notifications within the application

Notifications from within the application can be found by a swipe down from the top part of the screen.

This reveals the overlay options screen.



Figure 21 – Notifications specific to groups and LiveStream

Here, you can make changes to the Global notifications setting from within the application.



Figure 22 - Notification whilst BlackBerry is locked

You will be notified even when the application has been minimized – via the star icon in the top right corner of the app icon and also in the BlackBerry hub.


7   Groups

This is the Groups view. From here you have access to the Groups you choose to have on MindLink Mobile. To access the groups list, tap on the “Groups” tab at the bottom of the screen.


Figure 23 – Groups view



Figure 24 – Groups screen

To access the Groups list, press the tab at the bottom of the screen.

All of the Groups that you have selected to appear in your mobile device - will appear here.

Groups with unread messages will display the unread count next to their names as well as the total of all unread group messages on the ‘Groups’ icon in the bottom menu.

This tab provides relevant options for the group or view you are in. It also shows your current state of presence.



Figure 25– Group options

Once the Groups screen is displayed, the group options can be found on the bottom far right tab.

The group options pane holds the; Search, Hashtags, Members, Notifications and Presence options. This Provides easy access to relevant group information and settings.


                                       Figure 26 – Conversation in a group



                                                                              Figure 27 - Members list



7.1   ‘More History’ option

The ‘More history’ button can be found by scrolling down a group conversation. Once selected, this button can reveal more of a particular conversation further back in time.

The ‘More history’ button reappears each time after it has been selected, allowing the user to scroll back as far as they wish to. Please note that the ‘More history’ button is only available for groups, not private, one-to-one conversations.


Figure 28 – More history in group


7.2   Adding Groups


Figure 29 - Adding groups

There are two ways to add groups.

Press the ‘Groups’ icon at the bottom of the screen. This will transport you to a screen which shows list of all of your groups. Press the bottom right icon to see the menu displayed in figure 29.

Here, you can search for a new group to add in the white box.

Alternatively, you can select groups you have already joined from another device. For example, groups you have already joined on your laptop can be added by selecting the ‘Add desktop groups’ button.


7.2.1   Searching for Groups


Figure 30 – Searching for groups

You can search for groups by typing the name of the group into the white search box. In this case, the subject of the search is the group ‘denis’.

By selecting ‘Search now’, the search will be executed and the results of the search delivered. See figure 31.



Figure 31 – Adding from group search

Select the search results that you wish to add to your list, in this case “Denis’ Room”. Press back to see the group added to your Groups view.

Alternatively, tap on ‘Search again’ to change search terms.


7.2.2   Selecting Desktop Groups


Figure 32 –Desktop groups

By selecting the ‘Add desktop groups’ button, specific groups from a list associated with your credentials will appear as they do on another personal device (which has this installed program).

You can sort the names of groups alphabetically by tapping on the ‘ABC’ button.

By selecting the white box in the ‘Sort by’ bar, this will display all of these groups. Selecting the blue tick in the ‘Sort by’ bar allows your existing groups to appear at the top of the list with ones which have not been added appearing underneath.

The groups which have not been added will appear with a white box next to their names which can be selected and added if desired.



Figure 33 – Adding desktop groups

Select the desired groups from the list that you wish to add to your MindLink mobile device.

These groups will then automatically be placed in your MindLink Mobile groups. Simply select the tick box again to cancel adding the group.


7.3   Removing a Group


Figure 34 – Groups menu

Removing a group is very simple.

In the Groups view press the options tab – to see the group options pane. Here, you can select “Remove groups”.



Figure 35 - Removing Groups

The “Remove groups” option leads to a selection menu. Here, you can select single or multiple groups to remove from MindLink Mobile.

Once selected, press the delete button.



Figure 36 - Remove Groups Alert

Upon pressing the delete button, an Alert will appear, press “ok” to proceed with removal, or cancel to nullify the changes.


7.4   Searching Group Chat History


Figure 37- Searching Group Chat History

You can search chat history within a group. There are various search options available where the user can customise the search.


*Please note that when users are not in an active conversation or in the LiveStream then group messages are batched up every 10 seconds before they appear.


8   Contacts

This is the Contacts view. From here you have access to the contacts you choose to have on MindLink Mobile. To access the contacts list, tap on the “Contacts” tab at the bottom of the screen.


Figure 38- Contacts view


8.1   Adding Contacts

The following steps show you how to add a contact.


Figure 39- Contacts menu

There are two options for adding contacts to MindLink Mobile.

Use “Search contacts to add” for adding new contacts or contacts only needed when mobile.

“Add desktop contacts” from here you can choose to mirror the contact list on your desktop, or be selective and streamline your mobile contact list.


8.1.1   Search for Contact


Figure 40- Search for a contact

“Search contacts to add” brings you to this screen. See figure 40.

From here you can search for contacts by typing in their first name, last name and/or email in the white search boxes.

Press “search now” to see the results.



Figure 41 – Search results and search again option

The search results screen will show a list of contacts that matched your search criteria.

Select the tick box to add the contact to your contact list.

Alternatively, you can search again if you need to enter more - or less information.


8.1.2   Add Desktop Contacts


                                                                        Figure 42 - Adding desktop contacts


8.2   Removing Contacts


Figure 43 - Remove contact option

Removing a contact is very simple. In the Contacts tab press the options tab – to show the options pane and select “Remove contacts”.



Figure 44 - Remove single or multiple contacts

The “Remove contacts” option leads to a selection menu. Here, you can highlight single or multiple contacts to remove from MindLink Mobile. To proceed with removal press delete.



Figure 45 – Remove Contact Alert

Upon pressing the delete button, an Alert will appear, press “ok” to proceed with removal, or cancel to nullify the changes.


8.3   Contacts Menu Icons


Figure 46 - Contacts list unread messages

Any unread messages in a conversation with a contact will show at the top of the contacts screen highlighted yellow.



Figure 47 - New message (contacts list)

When any new messages are received in a private conversation, the unread message count is shown in the speech bubble.

This is also shown in the lower contacts tab.



Figure 48 – Temporary contacts in contacts list

Any contacts with whom you have an open conversation but who are not a part of your permanent contacts list will have a temporary contact icon next to them.

Tapping on the icon will add the user to your permanent contacts list.


9   Chat


Figure 49 - Conversation with a contact

Tapping on a user name will open a conversation with that user.

As with the group conversations, your messages will appear underlined in blue from the right side, whilst those of the user will appear underlined in Grey from the left-hand side.


9.1    Hashtags


 Figure 50 – Hashtag creation 

You can tag a message or conversation to make a specific filtered thread - making it easier for users to follow within a chat room.

To create a hashtag, simply enter

  1. Name of Tag within the body of the message.



Figure 51 – autocomplete # field

Auto complete will occur as soon as the # character followed by a single letter are typed and the application will try to match any existing threads that are accessible to the user.



Figure 52 –Hashtag options

From the options menu within the group, the user can select the ‘#’ button to display the threads screen which lists all of the threads accessible to the user.



Figure 53 – Hashtag threads screen

The threads screen within the group lists all of the existing threads the user has access to it also includes the unread counts on each thread.


9.2    Mentions



Figure 54 – Mention creation

You can tag a message using a colleague’s name so that the message is directed towards them and the specific content is filtered for the user who is then more likely to read it.

Autocomplete will initiate when you type the @ symbol followed by a single letter.



Figure 55 – Group view of mention

The mention appears as @ user’s name with the @ character before the user’s name.  The mention is a user link which will initiate a private IM session if it is selected.



 Figure 56 – My Mentions in Groups 

Mentions for a user will appear within the ‘My Mentions’ group in the Groups view.

The mentions bar will also include the unread count.



Figure 57 – My Mentions Group

All available messages appearing in specific groups where the user has been mentioned will appear within the ‘My Mentions’ group.


9.3    Moving IMs


Figure 58 – Private chat

Users have the option to move private conversations - that hold relevance to a business topic - to a group. The ability to transport a conversation into a group context drives better informed and quicker business decision making.



Figure 59 – Move IM menu option

Within the private IM conversation screen, the user can select ‘Move IM’ from the options menu.



Figure 60 – Select IMs to move

Next, the user is given the option to select conversation segments that are to be moved to a group.

The relevant conversation segments or all segments can now be selected.

To continue the move – press the next button



Figure 61 – Destination Group

The user can now select the destination group where the conversation will be copied to.




Figure 62 – IM move confirmation alert

A prompt will appear confirming with the user to close the private conversation and copy the conversation to the destination group.

Both users engaged within a private conversation will be transported to the destination group to continue their critical discussion.





Figure 63 – Group containing IM conversation

The conversation that has been moved will now appear as a story within the specified group.

Tap the green box to open the story.





Figure 64 – View of IM within story

This is the view within the story - containing the IM conversation that has been moved. See Figure 62.

Both users will be referenced within the chat, along with their associated messages.


Edited with Online HTML Editor

9.4    Closing a Conversation

Closing a conversation is simple.


Figure 65 – Chat options

If you are in an active conversation screen, navigate to the chat options menu – bottom right.

Select the ‘End chat’ button of the open conversation, to end the conversation.



Figure 66 – End conversation Alert

Selecting the “End chat” option will prompt an Alert.

Press “OK” to proceed with ending the chat, or “Cancel” to return to the previous screen. See Figure 66.


9.5   Alerts

Alerts are messages of high importance.


Figure 67 – Alerts in Contacts view

From the Contacts view, the conversation featuring the Alert will show a red speech bubble.

This bubble also contains the unread message count.



Figure 68 - Alert received

Within the conversation featuring the Alert – the message received will have a red corner to show its importance.


9.6   Messaging Options

Sending alerts, emailing chat history, and inserting emoticons or files are not available in this version. However, sending formatted web/custom links and stories (if the character count exceeds 512) is possible. You can still receive alerts, links, and stories. Additionally, sending simple emoticons like ‘:)’ will result in the conversation partner receiving the correct emoticon on their device, if the device is one other than a BlackBerry.


9.7   Notification Options

It is possible to configure alerts (or notifications) for specific conversations or groups in MindLink Mobile for BlackBerry. For example, you can configure alerts to appear for groups and IMs only, for messages received in any group that is added to the LiveStream (i.e. your favourites), plus IMs or you can receive notifications for messages in any group that you have explicitly enabled for notifications, plus any IMs. You will always receive alerts for IMs.


10   Presence

Presence indicates the availability of the User.


Figure 69 – Presence option

Tap the Presence icon to change your presence. This updates your contacts on your state of availability.

You can also change your presence prior to logging in, in the log on screen (as described in section 4).



Figure 70 - Changing presence

If MindLink Mobile is connected to Microsoft Office Communication Server 2007 R2 with Group Chat, Lync 2007 with Persistent Chat or Lync 2013 the presence status options available include “Available”, “Busy”, “Do Not Disturb”, “Be Right Back”, and “Away”.


11   LiveStream

The LiveStream allows you to have a consolidated view of all active chats and of all your favourite groups.


Figure 71 – LiveStream view

Conversations flow from bottom to top. The most recent comments can be seen at the top of the LiveStream channel.

All private conversations will also be shown on the LiveStream.


11.1   Configuring the LiveStream


Figure 72 – Edit LiveStream option

To configure your LiveStream, navigate to the options menu – bottom right.

Here you will find the “Edit LiveStream” button.



Figure 73 - Selecting favourites

Here you can select or deselect groups that you have joined on your mobile device. After selecting or deselecting to your preference, the LiveStream will update accordingly.

A deselected group will have a white box to the left-hand side of it rather than a blue tick (see Figure 71).

You are able to sort them alphabetically by selecting the ‘ABC’ button.

To sort by those you have not already selected as favourites, tap on the white box in the ‘sort by’ bar. These unselected groups will then be displayed for you to make your selections accordingly.


11.2   Initiating conversation from the LiveStream


Figure 74 - LiveStream quick reply

You can ‘quick reply’ inside the LiveStream.

Tapping on a person’s user name will initiate a quick reply private message.

Tapping on the name of a group will initiate a quick reply group message (see Figure 51).

Selecting the message or the time of the message will take you to the group or the private conversation.



Figure 75 - LiveStream quick reply

This method of initiating conversations provides a quick and convenient way to reply to a group or individual, whilst still maintaining a clear overview of relevant information.

To exit quick reply, just press the “back” button. See Figure 75.


12   BlackBerry Hub

In Blackberry Hub you can find notifications for MindLink Mobile. This helps to maintain up to date with current business events and issue – even without visiting the Application itself.


Figure 76 – Hub swipe left

From the open Applications view gesture from the left to right side of the screen to open the BlackBerry Hub.



Figure 77 – Hub icon

Alternatively, the BlackBerry Hub icon can be found on the device’s Home page.


Figure 78 – BB Hub view

Notifications from MindLink Mobile will appear inside the BlackBerry Hub.

From here it is clear to see relevant information. Date and Time are present, as well as the amount of unread items from a contact or room.


Figure 79 – BB Hub notification view

Pressing on a notification from the BlackBerry Hub menu, will open a new view.

This view shows more details for the MindLink Mobile Notification.

To Launch the MindLink Mobile Application from this view, simply press the “open” button.



Figure 80 - BB Hub opening MindLink Mobile

MindLink will open to the page that is relevant to the notification. In this instance “Aaliyah’s Room”. See Figure 80.


13   App Settings

13.1   Timestamps

Timestamps are configurable via the MindLink Mobile app settings, available within the login screen (See figure 81). Toggling, enable timestamps – changes the appearance of the timestamp from the formatting - message sent “2 weeks ago” (See figure 82) to more exact detailing – i.e. message sent “15:05 23/12/2014” (See figure 83). This adds the configurability to change the timestamps displayed - relevant to your enterprise needs.


Figure 81– App Settings



Figure 82– Standard Dating



Figure 83 – Exact Timestamps


14   User Interface

14.1   BlackBerry Sector

BlackBerry Sector - new to BB10 OS, allows the ability to have two separate phone environments. The “work” and “personal” workspaces increase the usability of the device as a multipurpose handset. This allows BlackBerry devices to be used securely for both work and personal activities in unison and relinquishes the need for carrying multiple devices. The workspace is secured with an additional user password which must be entered upon a new visit to the work environment. This acts as a security measure in the event of theft or loss of the device. By safeguarding information from intrusion, and prevent access to sensitive documentation and applications, BlackBerry allows organizations to minimize the risks encountered with mobility.


Figure 84 - BB Sector                                                                                        

Figure 84 contains 4 screens, labelled A, B, C, D.

·         Screen A shows the personal space of BB10 – this is indicated in this case by the blue background.

·         Screen B can be found by a short swipe down from the top of the screen, revealing two options “personal” and “Work”. Press “work” to enter the work space.

·         Screen C contains a prompt for your “work space password” and appears when pressing the “work” option – If not already logged in.

·         Screen D shows the Work space of BB10, this is indicated in this case by the Purple background. You will notice that icons are in different places and additional apps are present in the work space. The two environments are very different.


14.2   Tiles View

The tiles view in BlackBerry 10 allows you to view running applications that are minimised. From the Tiles screen you can view the MindLink Mobile icon. This allows you to see the total number of new messages and also the name of any contact that has sent you an IM. This allows another method of staying up to date with business critical information whilst not entering the app itself.


Figure 85 – Tile view

The Tiles view shows the minimized MindLink Mobile icon. From here you can view notifications or enter MindLink by pressing the icon.


14.3   Cascades

With the use of Cascades in the BB10 OS it is now possible for all developers to create Apps that have a unified feel across BlackBerry devices. This means that the feel, operation and visuals of MindLink Mobile for BlackBerry is little removed from the functioning of a BlackBerry Default App. This allows the user to operate and navigate through the MindLink mobile Application with ease.

The seamless interface is conducive to “pick up and play” usage from current BlackBerry users and new users alike. Allowing for participation and promoting collaboration across the business.


15   Multiple Chat Clients Behaviour

This section explains how communication will work when the same user is logged into several chat clients.


15.1   Group Chat

A user can log in to the following OCS chat clients:

-   Office Communicator 2007(MOC)

-   Lync Communicator

-   Group Chat client

-   Lync Group Chat client

-   MindLink Mobile client

-   MindLink Desktop client



Figure 86 - User Initiated conversation in Lync Client

When a user initiates an IM conversation with another person, all messages for that conversation will be received on the chat client that you are connected to.


15.1.2   A contact initiates a conversation

When a contact, regardless of whether they are on your contact list or not, initiates an IM conversation, all of the chat clients for the receiver are notified that a new conversation has been initiated. All chat clients except MindLink Mobile for BlackBerry will notify you of new messages via toast windows and/or flashing task bar icons. MindLink Mobile for BlackBerry will notify you of new messages with the IM notification icon. New entries with unread messages will appear in the active conversations group in the ’Contacts’ screen.

Please note that the chat client you choose to accept the conversation is the one that is going to receive all subsequent messages. Alternatively, if the conversation is not opened in any chat client, the new messages will go to one client selected by the OCS server (most likely the Office Communicator).

If you have active IM conversations and the BlackBerry is locked, MindLink Mobile will tell the OCS server to terminate the conversation. This means that when the other party next sends a message, all other clients will display toast windows and/or flashing task bar icons again, giving you chance to accept the conversation with another client. If no other client accepts the conversation, the OCS server will select one (most likely MindLink Mobile for BlackBerry, in this instance).


Figure 87 - Toast notification for new message for Lync client



Figure 88 - MindLink Mobile for BlackBerry notification


16   New Feature Support for Lync 2013

MindLink Desktop against Microsoft Lync 2013 now supports the following new features:


  •          Unread Count Synchronisation – Unread counts now synchronise across all MindLink products e.g. if a user reads new messages within a chat room using MindLink Mobile for BlackBerry, the unread count will be updated across all products such as MindLink Desktop or MindLink Mobile for BlackBerry.
  •          Groups and Filter Synchronisation – If a group is added or filter created within MindLink Mobile for BlackBerry, all updates are automatically updated and synchronised and will be available in all MindLink products.
  •          Contact Unification – MindLink user contacts can now be centrally synchronised across MindLink, Exchange, Outlook and Lync.
  •          Configuration of MindLink (for Administrators only) – Configuring MindLink Mobile against Microsoft Lync 2013 is now even simpler. The MindLink Management Centre can auto configure itself with the push of a button using its new auto discovery and provisioning technology. All server details and settings are discovered by the Management Centre saving the administrator from configuring the settings manually.